Has Anyone Experienced a Pizza Stone Explosion?

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Discussion Overview

This thread discusses experiences related to pizza stones, particularly incidents of them breaking or exploding in the oven. Participants share personal anecdotes, express concerns about specific products, and consider how to handle customer service situations following such incidents.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, shares an experience where a host reported a pizza stone exploding in the oven, noting that it was considered a fluke by the guest.
  • Another participant suggests sending a Season's Best and following up with a personal call to ensure customer satisfaction.
  • Several users mention concerns about the large round pizza stones with handles, noting they feel thinner and have had ongoing issues.
  • One participant expresses hope that improvements have been made to the handle stones, given the reported problems.
  • Some participants discuss the implications of suggesting the stones to customers, considering the recent issues.
  • One participant recounts a similar experience with a host and questions the shipping costs associated with returning a broken stone.
  • Another participant clarifies that the warranty allows for a one-time replacement of the stone, while others debate the shipping costs and requirements for returns.
  • One participant expresses that a small gift might be warranted due to the severity of the explosion incident, while others feel that not every adjustment requires such gestures.

Areas of Agreement / Disagreement

Views differ regarding whether to send additional gifts to customers after incidents with pizza stones. Some participants support the idea, while others believe it is unnecessary for every situation.

Contextual Notes

Participants share personal experiences and opinions based on their interactions with customers and product performance, particularly focusing on the pizza stones with handles.

Who May Find This Useful

Consultants who encounter similar issues with pizza stones or are looking for insights on customer service approaches related to product failures may find this discussion relevant.

ChefSharain
ChefSharain
Messages
104
I had a host call tonight and tell me about one of her guests that purchased a pizza stone and it exploded right in the oven!

I am a really new consultant and have been cooking on mine for years. Thank goodness the guest had said the same thing....they have had them before and knew it was just a fluke.

HO took care of this right away and a new one will be shipped out shortly. Has anyone had a problem like this before and should I do anything else to show good faith to the guest?

Thanks for any advise you may be able to offer
Sharain
 
I would probably send a season's best in the mail, and then follow up with a personal call to make sure her new one has arrived and she's happy.
 
was the stone with or without the handles...
 
  • Thread starter
  • #4
It was with the handles...

Good idea about the Season's Best and follow up call, thanks!
 
There have been some issues with the large round with handles. Those stones are a little thinner than the others (at least, they feel that way to me). It's been an ongoing issue, and HO is (somewhat) aware of it.
 
urgh... those darn handle stones.. I was hoping over time they would have improved them since people are having trouble with those... I have someone ordering one in October, so I am hoping and praying it doesnt break!
 
  • Thread starter
  • #7
I wonder if I should stop suggesting the stones are wonderful now with the new handles???
 
chefann said:
There have been some issues with the large round with handles. Those stones are a little thinner than the others (at least, they feel that way to me). It's been an ongoing issue, and HO is (somewhat) aware of it.
Click to expand...

More than some for me, try like 1/2 of my customers have called me for adjusments!:grumpy::mad::yuck::. I am SHOCKED HO has not done a Backorder-STOP SELL to correct the problem by now!:(
 
I don't see a need to send her anything extra. You did your job and helped her obtain a replacement. That's good enough to me. If I sent a Season's Best to every customer who needed a product adjustment I would go broke!
 
When I have a customer with a broken stone in the oven I ask a few questions to help them prevent it in the future (she won't be able to replace that piece again) I follow up & ask a few questions...
Was the stone preheated?
Did she have a solid frozen food on it? (frozen pie)If its not a flat stone..,.
Did you take it from the freezer and put in oven.
 
I also had a host with this problem. Not only that - she had to pay 10.00 to ship it back - not right. Any thoughts?
 
Teresa Lynn said:
When I have a customer with a broken stone in the oven I ask a few questions to help them prevent it in the future (she won't be able to replace that piece again) I follow up & ask a few questions...
Was the stone preheated?
Did she have a solid frozen food on it? (frozen pie)

If its not a flat stone..,.
Did you take it from the freezer and put in oven.
Click to expand...

She can't replace it again if something happens to it again? I did not know that.
 
I'm pretty sure the warranty is for a one time replacement only
 
$10 to ship it?
did she send the whole stone???It never has cost me more than $2
 
Only one piece needs to be sent back and YES it can be replaced again. It just has the same warranty as the original so it's not from the date the new one was sent.I think knowing something made a mess and exploded might warrant the extra gift. I wouldn't do it for every adjustment though.
 
CindysPChef said:
I also had a host with this problem. Not only that - she had to pay 10.00 to ship it back - not right. Any thoughts?
Click to expand...

All she needed to send back was a piece the size of the palm of her hand. That would never cost $10 to ship.
 
DebbieJ said:
All she needed to send back was a piece the size of the palm of her hand. That would never cost $10 to ship.
Click to expand...

well unfort. she did send the whole stone back. I am new and she was not told just a small piece :thumbdown::thumbdown:
 
chefsteph07 said:
She can't replace it again if something happens to it again? I did not know that.
Click to expand...


Yes she can. I had a host order the LRS w/handles and it broke. She exchanged it for another one and that one eventually broke. When she called SC, they noticed this was her second replacement and they even sent out a call tag to get it shipped...she did not have to pay shipping on that one.
 
Wow I've never heard of them exploding before, breaking yes but never exploding. I would give a small "were sorry that happened" gift, the outcome of the explosion could have been much worse but thankfully it wasn't. I wouldn't give out gifts to everyone who returns something just the "OMG" ones and you can be the judge of those, kwim?
 

Frequently Asked Questions

Has anyone experienced a pizza stone explosion?

Yes, there have been reports of pizza stones breaking or "exploding" during use. This can happen if the stone is subjected to sudden temperature changes or if it has any pre-existing cracks.

What causes a pizza stone to explode?

A pizza stone can explode due to thermal shock, which occurs when it is heated or cooled too quickly. Additionally, if the stone has any cracks or imperfections, these can worsen under high heat, leading to breakage.

How can I prevent my pizza stone from exploding?

To prevent your pizza stone from exploding, avoid sudden temperature changes. Preheat the stone gradually in the oven and do not place a cold stone directly into a hot oven. Also, inspect your stone regularly for any cracks or chips.

What should I do if my pizza stone breaks?

If your pizza stone breaks, stop using it immediately. Discard any broken pieces to avoid injury, and consider replacing it. If the stone is still under warranty, check with the manufacturer for possible replacement options.

Are there any specific brands of pizza stones that are more prone to breaking?

While any pizza stone can potentially break, some lower-quality stones may be more susceptible to thermal shock and cracking. It’s advisable to invest in a high-quality stone from a reputable brand, such as Pampered Chef, which is designed to withstand high temperatures.

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