What Causes Red Error Ball When Submitting Cattie Show?

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Discussion Overview

This thread discusses issues related to encountering a red error ball when submitting a cattie show in the Pampered Chef system. Participants share their experiences and troubleshooting steps regarding the error message related to host specials and guest sales.

Discussion Character

  • Anecdotal
  • Technical explanation
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes encountering an error message about too many host specials despite only one being ordered.
  • Another participant suggests checking the completeness of the host's address and phone number as a potential issue.
  • Several users mention the importance of ensuring that guest sales exceed $150, not just commissionable sales.
  • One participant shares their experience of a glitch in the program that required deleting and re-entering items to resolve the issue.
  • Another participant notes that the error may be related to the host special code being used incorrectly.
  • One participant discusses the need to ensure that past host purchases do not count towards the $150 requirement.
  • Another participant shares a successful experience with a fake show that did not produce an error, suggesting a potential issue with the original show setup.
  • One participant mentions that they contacted the home office for assistance but still encountered the error.

Areas of Agreement / Disagreement

Views differ on the exact cause of the error, with some participants suggesting it relates to the host special code, while others emphasize the importance of guest sales exceeding the required amount. No clear consensus emerges regarding a single solution to the problem.

Contextual Notes

Participants are sharing personal experiences with the Pampered Chef submission system, specifically related to issues that arise during the submission of cattie shows. The discussion reflects a variety of troubleshooting steps and outcomes.

Who May Find This Useful

Consultants experiencing similar issues with the Pampered Chef submission system may find the shared experiences and troubleshooting suggestions relevant.

I just did a fake show with 4 guests, each matching the 4 totals you gave with one getting a PH discount. Then entered the hosts order and did not get an error. Each guest has "cash" right now & it's wanting the consultant payment of $268.59 (I used TX sales tax rate of 8.25% and ship to host on all 4 guests). So I would suggest that you delete the whole show & start over. If you have the May update and are using May dates (with 2011 and not 2010), it should be working for you. It's working for me. ;)
 
I just did today and no problem. LH71, manually entered on the past host order. Guest Sales was over $210. So...
 
Here is another question for you. Look in the contacts section and look for the past hosts name. Make sure the current Past Host Number has been downloaded into the info. I have had some shows where the past host number was not there.
 
I might have been HO? It took me about 30 minutes to finally submit a party this morning. It was during site maintenance and I thought that may have affected our ability to submit shows.
 
lt1jane said:
I might have been HO? It took me about 30 minutes to finally submit a party this morning. It was during site maintenance and I thought that may have affected our ability to submit shows.
Click to expand...

A red dot won't let you even get that far.
 
  • Thread starter
  • #36
Thanks again for everyone's help -- you guys are awesome! I just spoke to tech and it looks like there is a problem with my database. She said they have been having a few isolated problems -- lucky me! I had to send them my files to take a look. They seem super-smart there, so I'm sure I will be back in business soon. :D

Sandi
 
Try changing it from catty to cooking. Catalog show sales need to be $200 I believe. :)
 
tig_536 said:
Try changing it from catty to cooking. Catalog show sales need to be $200 I believe. :)
Click to expand...

No..they only need to be $200 in order to get any FPV. But just to get the host special $150 is enough.
 
Thanks for that info!
 
  • Thread starter
  • #40
All better -- finally. I had to send my data base to tech yesterday, and today they sent it back to me. It was scary when I got the message everything on P3 would be replaced when I downloaded what they sent me, but I trusted they knew what they were doing and sure enough, the red ball was gone and I was able to submit. Thanks again to all who offered suggestions and even entered their own test shows with my information. You guys ROCK!

Sandi
 
Thanks for the update. Hopefully none of us have to go through that! At least you weren't against a deadline for an incentive.
 
True Becca! This would have been super stressful if she was trying to meet a sales deadline! Glad they got it all figured out for you! ;)
 
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