Ho "Infomercial" During Wait Time

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Discussion Overview

This thread discusses participants' experiences with the hold music and announcements from the Pampered Chef customer service line, particularly focusing on the voice and pacing of the announcements during wait times.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant expresses frustration with the slow delivery of the product information by the announcer, comparing it to "nails on a chalkboard."
  • Another participant recalls the old computer-activated voice and shares their annoyance after waiting on hold multiple times, noting the lack of callback options.
  • Several participants mention the hold music being unpleasant, with one stating they prefer to put their phone on speaker while waiting.
  • One participant describes a challenging situation where they were on hold for over an hour while trying to multitask with a TV show.

Areas of Agreement / Disagreement

Participants generally express similar frustrations regarding the hold music and the announcer's voice, indicating a shared sentiment of annoyance.

Contextual Notes

Participants share personal experiences related to customer service interactions, highlighting the challenges faced during wait times.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have experienced similar issues with customer service wait times and hold music.

T
Teresa Lynn
Gold Member
Messages
3,447
OH MY GOSH!!

I wish there was a way to fast forward the poor lady who announces the HWC product info she is so precise and SLOW in spitting out the message it's the 3rd day in a row I've had top listen to her while on hold!!
Its like nails on a chalkboard....

Anyone else remember Rosie? the old computer activated voice from years ago????
 
Yes I remember the computer activated voice. And, I waited on hold for at least three different calls last night. They didn't even give me the option of a call back. I really tried to tune the lady's voice out, but it was pretty annoying.

(I had to call because a guest needed to change her credit card payment to a different one. So, the HO person told me to call back in two hours so the show would show up. So, I call back in two hours and that person said it usually takes 2-4 hours so call back in two more hours. Well, that person said it hadn't shown up yet, so I'll have to call back in the morning. Thoroughly enjoying the music and HWC product and Greek Rub dressing with oal (oil) recipe. NOT! The things I will do for customers. Sheesh!)
 
  • Thread starter
  • #3
and the way she says May
 
I hate the on hold music. I always put my cell phone on speaker and just listen for someone to pick up.
 
The voice gets me....I was on hold over an hour last night & was trying to watch DWTS at the same time. Then, one of my hosts beeped in & I had to
call her back on my cell phone while keeping my other ear on the land line connected to PC. Luckily & have Dish & placed DWTS on pause.
 

Frequently Asked Questions

What does "Infomercial" During Wait Time mean in direct sales?

"Infomercial" During Wait Time refers to the practice of using engaging video content or presentations to keep potential customers interested while they wait for a sales presentation or demonstration to begin. This technique helps to maintain excitement and provides valuable information about products.

How can I create an effective infomercial for my Pampered Chef business?

To create an effective infomercial, focus on showcasing your products in action. Use high-quality visuals, demonstrate unique features, and share personal stories or testimonials. Keep the content concise and engaging to hold the audience's attention during wait times.

What types of content work best for an infomercial during wait time?

Content that works best includes product demonstrations, cooking tips, customer testimonials, and recipe ideas. Highlighting the versatility and benefits of Pampered Chef products can also keep viewers engaged and interested in making a purchase.

How long should an infomercial be during wait time?

An infomercial should ideally be between 3 to 5 minutes long. This duration is long enough to convey important information and keep the audience engaged without losing their interest during the wait time.

Can I use social media videos as infomercials during wait time?

Yes, you can use social media videos as infomercials during wait time. Platforms like Facebook and Instagram offer great opportunities to showcase your products through short, engaging videos that can be played while customers wait for a presentation or demonstration.

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