Canon Mx700 Printer Problems...help, Anyone!

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Discussion Overview

This thread centers around issues experienced with the Canon Mx700 printer, particularly concerning error code 5700 and paper jams. Participants share their personal experiences and troubleshooting attempts, seeking advice and solutions from others in the community.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant describes a situation where their printer jammed, leading to persistent error messages despite various troubleshooting efforts.
  • Another participant shares a link to Canon's website for support, indicating a reliance on official resources for help.
  • One participant provides detailed steps for resetting the printer, although another notes that these steps did not resolve their issue.
  • Several users mention the possibility of a paper feed or sensor malfunction, suggesting thorough checks for any obstructions.
  • One participant recounts their experience with tech support, noting that a replacement printer was arranged but expressing frustration over the timing of the issue.
  • Another participant humorously mentions the need to shake the printer to dislodge any potential blockages, reflecting a light-hearted approach to troubleshooting.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various troubleshooting methods, with some participants finding success while others do not. No clear consensus emerges regarding a definitive solution to the error code issue.

Contextual Notes

Participants share a range of personal experiences with the Canon Mx700 printer, highlighting the challenges faced during troubleshooting and the varying degrees of success with different approaches.

Who May Find This Useful

This discussion may be of interest to other Canon Mx700 printer users experiencing similar issues, as well as those looking for troubleshooting insights from fellow users.

JAE
JAE
Messages
4,739
Ugh! Paper got jammed, so I pulled it out. My printer has not recovered. The on/off button is flashing on and off and there is an alarm light flashing alternately with the on/off light. Error code is 5700 on the screen. I have done everything (checked for paper still inside, unplugged for a while, unplugged from wireless device, held on/off button down for a few seconds, checked online for help) but call the service people. Anyone have a guess? Please? I need to send out an invitation to my Spring Product Preview show, today.
 
I pulled this from Cannon's website.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15651#SupportDetailAct
 
Make sure you reset it EXACTLY like this:Issue: ERROR LCD: Error code (5xxx through 9xxx) appears on the display
Solution: Press ON/OFF switch to reset the multifunction deviceReset the device when it is not functioning properly.
If the device is not functioning properly or to clear memory, reset it. 1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.) 2. Wait approximately ten seconds and then press the <ON/OFF> button again. 3. Wait until the device has completed its cycling process before submitting another job request.I'm guessing though you still have a little piece of something caught in there...look again and closely to see if you can find it.
 
  • Thread starter
  • #4
Seriously, I have the paper that I pulled out. There isn't anything missing from it. I did follow exactly what Janet said to do, and it isn't working. When I push the on/off button to turn it back on the lights are still flashing. It looks like you're reading the same thing I read and already tried. I was hoping someone else maybe went through the same problem and had a trick or something.
 
JAE said:
Seriously, I have the paper that I pulled out. There isn't anything missing from it. I did follow exactly what Janet said to do, and it isn't working. When I push the on/off button to turn it back on the lights are still flashing. It looks like you're reading the same thing I read and already tried. I was hoping someone else maybe went through the same problem and had a trick or something.
Click to expand...

Call tech support...there is probably another sequence they have to reset the error code. I deal with HPs usually and there are some pretty funky routines.

Or, if you know where the memory in your printer is, power it down, remove the memory, reseat it and plug in and power back on. I've had that reset error codes.
 
That is a paper feed or paper sensor malfunction error. Try one more time to make sure EVERYTHING is clear. You have the entire sheet which is good but maybe bumped something or moved something. Try turning it upside down and making sure no dirt or dust is in it...Good luck! :(
 
  • Thread starter
  • #7
janetupnorth said:
Call tech support...there is probably another sequence they have to reset the error code. I deal with HPs usually and there are some pretty funky routines.

Or, if you know where the memory in your printer is, power it down, remove the memory, reseat it and plug in and power back on. I've had that reset error codes.
Click to expand...
Okay, well, I'll let my husband try this one. AND I'll let him do the turning upside down thing. I'll have to go back and look for a phone number to call. I e-mailed them from the website, but I never got a message saying they received my message. Irritating. Thanks for your help.
 
JAE said:
Okay, well, I'll let my husband try this one. AND I'll let him do the turning upside down thing. I'll have to go back and look for a phone number to call. I e-mailed them from the website, but I never got a message saying they received my message. Irritating. Thanks for your help.
Click to expand...

If Canon has online chat you might have better luck with that. I hope it is a false error and not your paper sensor.
 
  • Thread starter
  • #9
Well, I just called Tech Support. The good news is that a new one will be sent out tomorrow. The bad news is I needed to be printing things 5 hours ago! DH can't find a memory card. I havn't suggested turning it upside down. I think he'll look at me funny when I suggest that.
 
  • Thread starter
  • #10
Yep, got the funny look.:)
 
Too funny - tell him that is to shake any crap out that *MAY* be blocking the sensor!I'm glad it is under warranty at least!Can you take your documents to an office max or something to print them?
 

Frequently Asked Questions

What are common issues with the Canon MX700 printer?

Common issues with the Canon MX700 printer include paper jams, connectivity problems, print quality issues, and error messages related to ink cartridges. Users often report difficulty with wireless connections and slow printing speeds as well.

How can I fix a paper jam in my Canon MX700?

To fix a paper jam, first turn off the printer and unplug it. Open the paper output tray and the rear cover to access the jammed paper. Carefully remove any stuck paper, ensuring no torn pieces are left behind. Once cleared, close the covers, plug the printer back in, and turn it on.

What should I do if my Canon MX700 won't connect to Wi-Fi?

If your Canon MX700 won't connect to Wi-Fi, check that the printer is within range of your router and that the Wi-Fi is enabled on the printer. You may need to reset the network settings and reconnect to your Wi-Fi network. Ensure that you are entering the correct Wi-Fi password during setup.

How can I improve print quality on my Canon MX700?

To improve print quality, check the ink levels and replace any low or empty cartridges. Run a print head cleaning cycle through the printer's maintenance menu. Additionally, ensure you are using the correct paper type and quality settings in the print dialog box.

What does the error code "U052" mean on my Canon MX700?

The error code "U052" indicates an issue with the print head or ink cartridges. This can occur if the print head is not installed correctly or if there is a problem with the ink cartridges. Try reseating the print head and cartridges, or replacing them if necessary.

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