tada
- 68
I met a lady at my booth show last weekend. She had ordered a stone in November 2006 (not from me) - when she openned it - it was cracked - but she did not get around to returning it until February 1st of this year. She mailed the whole stone - so that cost her over $14 in shipping.
She never got a replacement.
She emailed me her email from the Solution Center - with return information - reference number, etc.
So I emailed HO with the info - they emailed back that they never received the return.
I feel like Pampered Chef should mail out her replacement stone right away and stop worrying about the returned broken stone.
Also (and tell me what you think), I think we owe her something extra to make up for this poor service.
What do you think HO will do?
Tracie
She never got a replacement.
She emailed me her email from the Solution Center - with return information - reference number, etc.
So I emailed HO with the info - they emailed back that they never received the return.
I feel like Pampered Chef should mail out her replacement stone right away and stop worrying about the returned broken stone.
Also (and tell me what you think), I think we owe her something extra to make up for this poor service.
What do you think HO will do?
Tracie