pamperedchef88
Gold Member
- 162
I got an email from a customer through my website, the customer wanted to know what to do with a skillet that she had purchased where the coating is appearing to come off. Since she did not purchase this through me I recomended she should call PC and they could help but if she had any problems to let me know. This was her response.
"Thanks for your response. I did call Pampered Chef and would like to pursue "my case".
I bought the Professional Family Skillet along with the Professional Cookware set and Stir-fry skillet.
I have the receipt for the cookware set and stir-fry skillet, but the Family skillet is not listed on it.
This dates back to 1-10-02 when my son, was beginning as a consultant.
Most of my cookware, including the Family skillet was replaced in 5-06 because of a similar problem
with the coating. At that time, my son was no longer active and (another consultant) made the arrangements to
get my pans replaced. I would contact her, but she died several years ago.
Pampered Chef told me without an invoice my life time quanantee was no longer valid. They said they
replaced once but would not do so again without a receipt because people could buy their items second
hand and then try to replace them. I understand their rule, but I did buy this pan and would like it to
be replaced (I use it all the time).
Sorry to bother you with this issue, but wondered if you knew any further steps to take."
DO you have any suggestion of what I should tell her. It seems like a shame that she has the reciept and yet its still not the right documention. I would appreciate any help you can give
Thanks!
"Thanks for your response. I did call Pampered Chef and would like to pursue "my case".
I bought the Professional Family Skillet along with the Professional Cookware set and Stir-fry skillet.
I have the receipt for the cookware set and stir-fry skillet, but the Family skillet is not listed on it.
This dates back to 1-10-02 when my son, was beginning as a consultant.
Most of my cookware, including the Family skillet was replaced in 5-06 because of a similar problem
with the coating. At that time, my son was no longer active and (another consultant) made the arrangements to
get my pans replaced. I would contact her, but she died several years ago.
Pampered Chef told me without an invoice my life time quanantee was no longer valid. They said they
replaced once but would not do so again without a receipt because people could buy their items second
hand and then try to replace them. I understand their rule, but I did buy this pan and would like it to
be replaced (I use it all the time).
Sorry to bother you with this issue, but wondered if you knew any further steps to take."
DO you have any suggestion of what I should tell her. It seems like a shame that she has the reciept and yet its still not the right documention. I would appreciate any help you can give
Thanks!