I have a strange situation here. A host contacted me saying that one guest was not happy with her 3-tiered stand. She claimed she thought it came with 3 bowls, and wanted that. I repeatedly tried to contact the customer directly to let her know that I could order 2 or 4 bowls, but not 3. The host gave me the 3-tiered stand back so I could "exchange it for 3 bowls." I again repeated that the bowls were in sets of 2 or 4, and that the guest had not returned my calls.
On a hunch, I checked my records for the show. Apparently, I'd screwed up and entered this woman's order twice. She only paid once, of course, by check. So... she apparently ended up with TWO 3-tiered stands, and was trying to return the one she hadn't paid for, to get an exchange! I even confirmed with HO that TWO 3-tiered stands were shipped for the show.
So here's my thing... I can't outright accuse the customer of lying and trying to return something she didn't pay for. But I also can't prove that the host didn't keep one of the stands for herself, then only give the guest one... who then wanted to exchange it for "3 bowls she thought came with it." Someone is being dishonest here, and I'm not sure who.
I'm returning the 3-tiered stand for credit back to my debit card. It was my mistake not to notice the discrepancy in orders, but... it was during the holidays and I was often making deposits for several shows at once.
So... what should I do if the customer FINALLY contacts me and insists on getting her exchange? I have no way to prove that she kept one stand... and I don't want to accuse her... but I also don't want to be out the money for this.
On a hunch, I checked my records for the show. Apparently, I'd screwed up and entered this woman's order twice. She only paid once, of course, by check. So... she apparently ended up with TWO 3-tiered stands, and was trying to return the one she hadn't paid for, to get an exchange! I even confirmed with HO that TWO 3-tiered stands were shipped for the show.
So here's my thing... I can't outright accuse the customer of lying and trying to return something she didn't pay for. But I also can't prove that the host didn't keep one of the stands for herself, then only give the guest one... who then wanted to exchange it for "3 bowls she thought came with it." Someone is being dishonest here, and I'm not sure who.
I'm returning the 3-tiered stand for credit back to my debit card. It was my mistake not to notice the discrepancy in orders, but... it was during the holidays and I was often making deposits for several shows at once.
So... what should I do if the customer FINALLY contacts me and insists on getting her exchange? I have no way to prove that she kept one stand... and I don't want to accuse her... but I also don't want to be out the money for this.