cmdtrgd
Gold Member
- 4,950
So, here's the basic timeline.
1. Met "L" at a booth in November - she played with SA, loved them but had no money
2. L signed up for the $25 shopping spree drawing and won
3. L finally gave me her order of the SA 16 piece set on the last day of Nov...had been in contact with her for 2 weeks to get it
4. Order shipped to me, delivered to her in 3rd week of December - I got busy and she didn't want to pick it up...I don't remember this, but apparently I said I would deliver...normally don't do that
5. L was excited to use them for December holiday dinner
6. January 21 I get a friend request on Facebook for L and an email saying she wants to return the dishes and she will bring them to me
7. I ask what is wrong, she says she just opened them up a day or so before and didn't get to them for December holiday dinner (even though I busted my butt to get them to her at 10pm one night) and they are too bulky and heavy. Remember, she did play with them (and I had a whole 4 piece place setting there) at the booth
8. I ask her if she wants her money back or something else - no response for 2 days...she seemed in such a hurry at first, but that may be my perception. I said I would get the info on sending them back to her as soon as I get the response.
9. I email her today asking again if she wants something else or a refund. I couldn't finish the adjustment without that info. She wants a refund and again says she will bring them to me
10. I tell her I am not authorized to accept returns (really thinking....um, no I'm not going to PAY to have that @#$#% heavy stuff sent back!) and that I would email her with the return information as soon as I get it from HO.
11. She emails me back while I'm at a show tonight asking if I could call her and that she would like a receipt. I am pretty sure I put the receipt in the box I delivered to her, but there is a good chance I didn't.
12. I get home from the show, email her saying I was sorry I didn't call but couldn't because I was at a show and when would be a good time to call tomorrow. I do tell her about the receipt, and own up that I might not have put it in the box and will get it to her asap.
13. I get this response back I called the company tonight. They will be contacting you. They will issue me an authorzation tomorrow
14. I ask if I could call her now since we are both up. I don't call after 9 without permission.
15. She says sorry but she is already in bed.
Okay, WTF?
Oh, and I did look at the online official printable receipt and us not being able to accept returns is NOT on there anymore!!! Again, WTF?
Seriously, I believe she used them for December holiday dinner and now needs the money she spent on them. She can't afford or doesn't want to pay to have them sent back and is trying to force them on me!
I am livid!
If anything, this timeline will help me when HO calls - and I kept all emails via FB and my address.
If you've made it all the way here, thanks. Any suggestions on what to do next?
1. Met "L" at a booth in November - she played with SA, loved them but had no money
2. L signed up for the $25 shopping spree drawing and won
3. L finally gave me her order of the SA 16 piece set on the last day of Nov...had been in contact with her for 2 weeks to get it
4. Order shipped to me, delivered to her in 3rd week of December - I got busy and she didn't want to pick it up...I don't remember this, but apparently I said I would deliver...normally don't do that
5. L was excited to use them for December holiday dinner
6. January 21 I get a friend request on Facebook for L and an email saying she wants to return the dishes and she will bring them to me
7. I ask what is wrong, she says she just opened them up a day or so before and didn't get to them for December holiday dinner (even though I busted my butt to get them to her at 10pm one night) and they are too bulky and heavy. Remember, she did play with them (and I had a whole 4 piece place setting there) at the booth
8. I ask her if she wants her money back or something else - no response for 2 days...she seemed in such a hurry at first, but that may be my perception. I said I would get the info on sending them back to her as soon as I get the response.
9. I email her today asking again if she wants something else or a refund. I couldn't finish the adjustment without that info. She wants a refund and again says she will bring them to me
10. I tell her I am not authorized to accept returns (really thinking....um, no I'm not going to PAY to have that @#$#% heavy stuff sent back!) and that I would email her with the return information as soon as I get it from HO.
11. She emails me back while I'm at a show tonight asking if I could call her and that she would like a receipt. I am pretty sure I put the receipt in the box I delivered to her, but there is a good chance I didn't.
12. I get home from the show, email her saying I was sorry I didn't call but couldn't because I was at a show and when would be a good time to call tomorrow. I do tell her about the receipt, and own up that I might not have put it in the box and will get it to her asap.
13. I get this response back I called the company tonight. They will be contacting you. They will issue me an authorzation tomorrow
14. I ask if I could call her now since we are both up. I don't call after 9 without permission.
15. She says sorry but she is already in bed.
Okay, WTF?
Oh, and I did look at the online official printable receipt and us not being able to accept returns is NOT on there anymore!!! Again, WTF?
Seriously, I believe she used them for December holiday dinner and now needs the money she spent on them. She can't afford or doesn't want to pay to have them sent back and is trying to force them on me!
I am livid!
If anything, this timeline will help me when HO calls - and I kept all emails via FB and my address.
If you've made it all the way here, thanks. Any suggestions on what to do next?