vanscootin
Gold Member
- 594
I know there have been posts before complaining about the cs reps... but I want to vent just a little.
This month I have had to VIP customers, and by VIP I mean very important pain. The first one wasn't even supposed to be my customer. I got a text at 630 one morning from a consultant asking me to do her show that night. I said sure. She said she'd call the host and let her know.Later I called the host to confirm and she had NO IDEA what was going on. The consultant had never sent her host packs, her invitations, nothing. She didn't even know the host or guest specials. I tried to make the most of it, and I did and the lady was happy. Well, she asked me about her cookware which was in horrible condition. She followed the use and care, because after being in her kitchen, she didn't have a single metal tool, or a dishwasher. I told her she would have to call HO and I located her receipt from 2005 from another previous conultant. Well, this host complained enough to HO that they were going to send her replacement cookware as soon as they got a tracking number from her sending the old ones back. So I sent them back for her at my cost... and called the CS lady with the tracking number. This was about 3 weeks ago. I called the host yesterday to see how she got her cookware and you know what they sent her. An 8 inch sautee pan and NOTHING ELSE! The professional cookware was her only cookware. I called CS and inquired. And they gave me the old song and dance about how it has to go through inspection. I asked her to look at the notes. And she said, well I don't know then. Couldn't and wouldn't help me. I asked how is this host supposed to cook an entire Christmas dinner with an 8 inch pan!?! I thought I had smoothed things over with this host who has had nothing but bad experiences with PC... but no.
Then last night I get a call from another host who's show was 3 hours from my house. She ordered 4 citrus peelers and only 2 came in the box... they are Christmas presents for her kids. Call CS and the lady says to me that adjustments don't ship out the same as shows do (duh) but lucky for my host they will go fed ex because it's Christmas....Lucky for my host?!? She ordered 4, I put 4 in P3, she got 2... how is this lucky for my host when it was YOUR screw up? I realize that they are busy and people make mistakes, but come on. This is the 5th show this month for me that has had items missing from it. I know they won't be there in time and I'm going to have to overnight her them at my cost... because I don't have any on hand.
But what I can't stand the most is the attitude I have gotten from every single PC CS person this week when I have called. I know they are working hard, and I try to be pleasant and upbeat with them. But seriously, I want to scream!
This month I have had to VIP customers, and by VIP I mean very important pain. The first one wasn't even supposed to be my customer. I got a text at 630 one morning from a consultant asking me to do her show that night. I said sure. She said she'd call the host and let her know.Later I called the host to confirm and she had NO IDEA what was going on. The consultant had never sent her host packs, her invitations, nothing. She didn't even know the host or guest specials. I tried to make the most of it, and I did and the lady was happy. Well, she asked me about her cookware which was in horrible condition. She followed the use and care, because after being in her kitchen, she didn't have a single metal tool, or a dishwasher. I told her she would have to call HO and I located her receipt from 2005 from another previous conultant. Well, this host complained enough to HO that they were going to send her replacement cookware as soon as they got a tracking number from her sending the old ones back. So I sent them back for her at my cost... and called the CS lady with the tracking number. This was about 3 weeks ago. I called the host yesterday to see how she got her cookware and you know what they sent her. An 8 inch sautee pan and NOTHING ELSE! The professional cookware was her only cookware. I called CS and inquired. And they gave me the old song and dance about how it has to go through inspection. I asked her to look at the notes. And she said, well I don't know then. Couldn't and wouldn't help me. I asked how is this host supposed to cook an entire Christmas dinner with an 8 inch pan!?! I thought I had smoothed things over with this host who has had nothing but bad experiences with PC... but no.
Then last night I get a call from another host who's show was 3 hours from my house. She ordered 4 citrus peelers and only 2 came in the box... they are Christmas presents for her kids. Call CS and the lady says to me that adjustments don't ship out the same as shows do (duh) but lucky for my host they will go fed ex because it's Christmas....Lucky for my host?!? She ordered 4, I put 4 in P3, she got 2... how is this lucky for my host when it was YOUR screw up? I realize that they are busy and people make mistakes, but come on. This is the 5th show this month for me that has had items missing from it. I know they won't be there in time and I'm going to have to overnight her them at my cost... because I don't have any on hand.
But what I can't stand the most is the attitude I have gotten from every single PC CS person this week when I have called. I know they are working hard, and I try to be pleasant and upbeat with them. But seriously, I want to scream!