jwpamp
- 1,639
I have had a rash of customers who have clicked on the "Unsubscribe" at the bottom of my e-Newsletter sent from Customer Connection and who have e-mailed me that they are still getting mailings from me (thru Customer Connection).
I manually go to P3 and removed them, went into my e-mail and removed them and thought that it was over --
no--
got this from the Tech Support that I got today:
Dear Janice,
Thank you for contacting Pampered Chef Technical support. The problem is that you never went in and manually removed [email protected] from your newsletter subscriber list. Remember that customers that opt out of customer connection (or if you remove them from customer connection) are not automatically removed from newsletter subscriber list. You must manually go in and remove them. Also customers that opt out of newsletter are not removed from customer connection and you need to go in and mark privacy.
[email protected] is now opted out of the enewsletter because when she sent you the email she also clicked opt out on the bottom of enewsletter so currently there is nothing you need to do. In the future be aware that you need to manage customer connection and enewsletter contact lists separately.
As noted in the FAQ help section of the enewsletter. Any contact that is entered into customer connection originally and NOT marked with the Privacy requested check mark will be copied into the enewsletter subscriber list. Once they are listed as a subscriber in the enewsletter the only way to removed them from the enewsletter subscriber list is to go into enewsletter subscriber list (not just customer connection) and remove customer from list.
The enewsletter subscriber list and the customer connection list are two separate mailing lists. New customer names/emails entered into customer connection will be copied over to the enewsletter subscriber list nightly. However, once they are in the newsletter subscriber list you will need to remove them manually. That means you can go back into customer connection and mark “privacy requested” and they will no longer receive customer connection emails, but are still an ACTIVE subscriber to the enewsletter. To remove them from your enewsletter list please go to enewsletter dashboard. Click on subscribers. Find customer email address on list and click on Remove Icon to the left of their name and confirm you want to remove them.
There is also an option at the bottom of each enewsletter where a customer can click (REMOVE) - to be instantly deleted from this list. This will mark them as opt-out for the enewsletter. This will remove them from the enewsletter list but not customer connection. I hope that gives you a better understanding of what happened. If you have further questions please let me know. Thank you.
Who knew? I thought that perhaps tech support could figure out a way to delete them from both at the same time...I mean, if they don't want to hear from me, they don't want to hear from me, right?
I can't go back and delete the opted out people now because I have deleted the "opted out" e-mail that I received.
Great. Can we maybe give less "2 shows" prizes and hire some better tech support?
I manually go to P3 and removed them, went into my e-mail and removed them and thought that it was over --
no--
got this from the Tech Support that I got today:
Dear Janice,
Thank you for contacting Pampered Chef Technical support. The problem is that you never went in and manually removed [email protected] from your newsletter subscriber list. Remember that customers that opt out of customer connection (or if you remove them from customer connection) are not automatically removed from newsletter subscriber list. You must manually go in and remove them. Also customers that opt out of newsletter are not removed from customer connection and you need to go in and mark privacy.
[email protected] is now opted out of the enewsletter because when she sent you the email she also clicked opt out on the bottom of enewsletter so currently there is nothing you need to do. In the future be aware that you need to manage customer connection and enewsletter contact lists separately.
As noted in the FAQ help section of the enewsletter. Any contact that is entered into customer connection originally and NOT marked with the Privacy requested check mark will be copied into the enewsletter subscriber list. Once they are listed as a subscriber in the enewsletter the only way to removed them from the enewsletter subscriber list is to go into enewsletter subscriber list (not just customer connection) and remove customer from list.
The enewsletter subscriber list and the customer connection list are two separate mailing lists. New customer names/emails entered into customer connection will be copied over to the enewsletter subscriber list nightly. However, once they are in the newsletter subscriber list you will need to remove them manually. That means you can go back into customer connection and mark “privacy requested” and they will no longer receive customer connection emails, but are still an ACTIVE subscriber to the enewsletter. To remove them from your enewsletter list please go to enewsletter dashboard. Click on subscribers. Find customer email address on list and click on Remove Icon to the left of their name and confirm you want to remove them.
There is also an option at the bottom of each enewsletter where a customer can click (REMOVE) - to be instantly deleted from this list. This will mark them as opt-out for the enewsletter. This will remove them from the enewsletter list but not customer connection. I hope that gives you a better understanding of what happened. If you have further questions please let me know. Thank you.
Who knew? I thought that perhaps tech support could figure out a way to delete them from both at the same time...I mean, if they don't want to hear from me, they don't want to hear from me, right?
I can't go back and delete the opted out people now because I have deleted the "opted out" e-mail that I received.
Great. Can we maybe give less "2 shows" prizes and hire some better tech support?
