pampered1224
Silver Member
- 3,784
Since when do they expect us to send back an entire stone? The stone is all of 2.5 months old and she has used only twice for Pete's sake and they want the large stone with handles back! That's nuts with what shipping costs are. I have NEVER in 8 years had to return the entire stone. Have any of you had the issue? I can't believe that. I guess what I may tell my customer is to send it back and ask for her money back since we do have a one year return policy. If that's how they are going to handle it. (No pun intended!) I have to write HO but she said if that is the case and she has to pay to send a virtually new stone back, they can "stick" their stone and she won't be doing business with me any more! She is a good customer!