JennLizFran
Gold Member
- 344
Hello all! A few weeks ago I posted about being in need of a DCB lid in cranberry and everyone said just call HO, they'll send out a whole new one. Well I have talked to HO twice now and first they said this was not a warranty issue and would not send out a new one. Then I spoke with my recruiter who was actually the consultant on the sale, and they told her they would but first she needed to send back the old one, but of course the customer threw away the broken lid, and they won't accept just the bottom portion. So, I spoke with my director, and she again is telling me this is not a warranty issue! She has only had the DCB for about 3 1/2 months! What do I do? Does anyone have an extra lid they'd be willing to sell? I just ordered a cranberry DCB, so I'll probably give her the lid off mine when it comes, but I'll still need a replacement for me!