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sk8rgrrl99 said:I have a customer that needs 2 replacement parts for items she has. She's not looking to get them for free because they are out of warranty - can they be ordered?
Symara said:can you add replacement parts onto a regular order?
I have two different customers that want to place an order and also order replacement lids.
Items are typically covered under warranty for one year from the date of purchase. If it has been more than one year since you purchased the item, it is considered out-of-warranty.
Yes, you can still order replacement parts for out-of-warranty items. However, please note that there may be a charge for the replacement part and shipping fees.
You can request a replacement part by contacting our customer service team at 1-800-342-2433 or by filling out our online contact form. Please have your item number and description of the part ready when contacting us.
If the replacement part you need is no longer available, our customer service team will work with you to find a suitable alternative or provide a refund for the item.
The time it takes to receive your replacement part will depend on the availability of the part and your location. Our customer service team will provide an estimated delivery time when you place your order.