wadesgirl
Gold Member
- 11,412
One of my recent hosts just emailed me to let me know the guest received bamboo tongs instead of the large batter bowl. When I looked back at the guest's order form, she had the item number down for the tongs but the description for the batter bowl. Her total would have included the lower price for tongs ($12 vs $15.50). I emailed back the host explaining what happened and to have the customer call HO on Monday to exchange the product. I also mentioned that there would be a price difference that the customer would have to pay.
Now the customer is emailing me asking why she would have to pay a price difference when her order form (2-ply write in form) shows the $15.50 for the batter bowl. When I total up the order it's $26.48 with the tongs but $30.19 for the batter bowl (she ordered a couple other items). What I'm concerned about is the fact that she rounded up her original order to $30 for the food bank donation. How do I explain this in the email? I don't have a phone number for her so I would have to email her back. Or should I call HO on Monday and figure it out myself?
On a side note I do know that once in a while if the difference isn't too much they will just eat the cost. I don't want to tell her this but wait to see what HO says.
Now the customer is emailing me asking why she would have to pay a price difference when her order form (2-ply write in form) shows the $15.50 for the batter bowl. When I total up the order it's $26.48 with the tongs but $30.19 for the batter bowl (she ordered a couple other items). What I'm concerned about is the fact that she rounded up her original order to $30 for the food bank donation. How do I explain this in the email? I don't have a phone number for her so I would have to email her back. Or should I call HO on Monday and figure it out myself?
On a side note I do know that once in a while if the difference isn't too much they will just eat the cost. I don't want to tell her this but wait to see what HO says.