PamperedDor
Gold Member
- 2,744
I just got a phone call from a customer who attend a show in February of 2007 - when she first received her products (sm and large bar pans) her small was cracked - I did the product adjustment no problem - actually dealt with the host and had it shipped directly to the customers house...
Well, she just called me screaming (and yes screaming and yelling!!) that her large bar pan broke, in 3 pieces, and she called the company - they gave her my information , (why I have no idea since she was so busy freaking out!) and she wants a refund - I nicely explain that it is covered under the warranty and she will get a replacement - just send a small piece back - CUTS ME OFF - and says she knows all that - she spoke to HO and they told her what to do, gave her the RE number and all - Get this - WHY SHOULD SHE HAVE TO GO BREAK A PIECE OFF AND SEND IT IN THE MAIL?? When I picked myself up off the floor in shock, I told her it is policy, unfortunately some people in the world are dishonest and that HO just needs to be sure that it is indeed broken. She then claims that I said it doesn't break, ever - and that I am a LIAR!! (Yes, said that!!) I calmly say, I never would have said that since it is made of clay and well, if you drop it on a floor chances are it will break. Maybe you thought I was talking about our Exec. line of cookware - that is wear I tell them that it has titanium in it and even Superman couldnt get thru that...
Well - then she says we have horrible customer service - I explain that if you bought something from Macys you wouldn't expect the saleswoman to come and pick it up and return it for you would you?? I explain again the 30 day FEDEX pickup and after that it is up to them. Well - she said the lady in Macys doesnt come in to houses and make tons of money do they?? Cause I would be doing that then right?? Well I apologize again and she continues to rant about how she is busy and doesnt have time to do all this and "I obviously have too much time on my hands" - I am like WHATTT
!!
Ok - I can breath again - thanks for the venting - my head is still shaking!!!
Well, she just called me screaming (and yes screaming and yelling!!) that her large bar pan broke, in 3 pieces, and she called the company - they gave her my information , (why I have no idea since she was so busy freaking out!) and she wants a refund - I nicely explain that it is covered under the warranty and she will get a replacement - just send a small piece back - CUTS ME OFF - and says she knows all that - she spoke to HO and they told her what to do, gave her the RE number and all - Get this - WHY SHOULD SHE HAVE TO GO BREAK A PIECE OFF AND SEND IT IN THE MAIL?? When I picked myself up off the floor in shock, I told her it is policy, unfortunately some people in the world are dishonest and that HO just needs to be sure that it is indeed broken. She then claims that I said it doesn't break, ever - and that I am a LIAR!! (Yes, said that!!) I calmly say, I never would have said that since it is made of clay and well, if you drop it on a floor chances are it will break. Maybe you thought I was talking about our Exec. line of cookware - that is wear I tell them that it has titanium in it and even Superman couldnt get thru that...
Well - then she says we have horrible customer service - I explain that if you bought something from Macys you wouldn't expect the saleswoman to come and pick it up and return it for you would you?? I explain again the 30 day FEDEX pickup and after that it is up to them. Well - she said the lady in Macys doesnt come in to houses and make tons of money do they?? Cause I would be doing that then right?? Well I apologize again and she continues to rant about how she is busy and doesnt have time to do all this and "I obviously have too much time on my hands" - I am like WHATTT
!!Ok - I can breath again - thanks for the venting - my head is still shaking!!!
