melindagilbert
- 148
I did a vendor event and a lady next to me was telling me about her cookware she had gotten back in 2003, which was the professional cookware. the coating has been flaking off. So I called the home office to get it replaced and they no longer carry that piece any longer and to get the new style it would be $12.72 I call the customer and she said that was ridiculous because it is suppose to be lifetime guarantee and I should not have to pay that. What do you say to someone that says that? I see her point, but then I see it as you can not get a new pan for that.