Ok, so this my first month as a Director. And I have been totaling loving the HO leads, especially the random orders! Imagine my surprise this morning to wake up and find a rather irritated customer who copied me on some correspondence to the solution center. Apparently, she ordered some items and an item was not shipped. It was also supposed to be a direct ship for a Christmas gift. So, apparently (from the email trail) she contacted the solution center and they told her that they could not find where she ordered it - HO was looking under my very first COOKING show!!! They listed the host's name and everything!! Then it appears that they sent it, but to HER and not the direct ship address! UGHHH!!
So, what would you do? My own bad is that I have not contacted her after her order to check on things. Of course I do believe that she just ordered last week.
So, what would you do? My own bad is that I have not contacted her after her order to check on things. Of course I do believe that she just ordered last week.