ivykeep
Gold Member
- 629
I am VERY upset at the email one of my customers just forwarded to me sent to her by the home office. I was NOT copied on it.On the surface, I appreciate that the Home Office wants to be proactive and let 're-up' customers with expiring discounts, but I do NOT appreciate that they are essentially cutting me out of the loop with the link to the HOME OFFICE site and the offer to help MY customer (who has had two shows since this party so has an active PHD until December and already has a show booked for May for HWC) find another consultant. She was upset and forwarded it to me.Yes, I understand that it is a standard thing they do, but it really bothers me the language about helping to find a consultant -- especially since I am not a Director so will never get any of the Home Office leads. I am in contact with my customers, but this is confusing to them.I'm so upset right now about this wording. It certainly wouldn't be hard for them to automatically include a link to the consultant that they last ordered from or even MENTION that to book a show "contact your consultant today". And yes, I DO maintain contact with my customers, but this came during the off cycle (I don't spam my customers so send out only once a month emails the last week of the month) and human nature being what it is, it means that people would EXPECT to be put in contact with THEIR consultant.
Dear ABIGAIL:
Because we value our hosts, we'd like to remind you that your 10 percent discount on Pampered Chef products will be expiring May 15, 2010 for your Show held on May 15, 2009.
This is the perfect time to host a Cooking Show to extend your discount for another year or place an order with your discount. Our host benefits program is very generous, take a look at what's in store for you:
* Free products
* Half-price products
* Up to a 30% discount at your Show
* A 10% discount for a full year
* Monthly Host Bonus specials
Don't miss out on this wonderful opportunity to add new, high-quality kitchen tools to your home at a great savings. Plus, it's the perfect reason to gather your friends and family for a fun get-together with delicious food, quick tips and useful mealtime solutions.
To place an order or schedule your Show, go to our Web site using the link below and complete the online form. A Cooking Consultant in your area will be in contact to assist you.
Find A Consultant : The Pampered Chef, Ltd. <http://www.pamperedchef.com/join_us/info/request_info.tpc>
Best wishes,
The Pampered Chef
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