R
RachelNguyen
Oh, I hate to vent. But boy do I have to vent.
I did a show for my Sister in law. She order the FULL executive cookware set. 3 of the items that came with the show were defective, including one of her cookware pieces. (Chipping non stick stuff on the edge. No good!)
Anyway, I called HO and they said they'd send out a replacement pot. The didn't.
I called again about a week or so later. They ASSURED me they would send it right out.
They didn't.
I finally called again last week and they said they would send it out UPS second day air and call me to confirm receipt.
Well, she got a package all right. With the wrong sized pot. Even though the packing slip said it was the 8 quart, it was actually the 4 quart.
So, now, after escalating to a manager, they are saying they are going to overnight an 8 quart pot. But I have to say, this is scaring me. I am a new consultant and this show alone has cost me TONS of extra time, from waiting on hold for HO to calling my SIL over and over again. It has been a HUGE hassle.
Taking a deeeeeeep breath.
Ok.
Venting over.
Thanks!
I did a show for my Sister in law. She order the FULL executive cookware set. 3 of the items that came with the show were defective, including one of her cookware pieces. (Chipping non stick stuff on the edge. No good!)
Anyway, I called HO and they said they'd send out a replacement pot. The didn't.
I called again about a week or so later. They ASSURED me they would send it right out.
They didn't.
I finally called again last week and they said they would send it out UPS second day air and call me to confirm receipt.
Well, she got a package all right. With the wrong sized pot. Even though the packing slip said it was the 8 quart, it was actually the 4 quart.
So, now, after escalating to a manager, they are saying they are going to overnight an 8 quart pot. But I have to say, this is scaring me. I am a new consultant and this show alone has cost me TONS of extra time, from waiting on hold for HO to calling my SIL over and over again. It has been a HUGE hassle.
Taking a deeeeeeep breath.
Ok.
Venting over.
Thanks!