Is Driving to the Post Office the New Standard for Product Adjustments?

[heat123]

I just got off the phone with HO regarding two wrong products for my host. I was expecting Fedex would come pick it up.... (it's been awhile since I've had to do an adjustment). Anyways they said they were shipping out a label for the host to take the items to the Post office. Is this the new procedure? Hosts or guests have to drive to the postoffice for an HO mistake?

 

[abaker1]

That sounds like something new to me!! When there's been a mistake or something that needed a return on a show (within the 1st 30 days) HO has sent Fed Ex to pick it up.

 

[melaniepc]

hmmmm, I just had one of these last week and fed ex came and picked up the package at my house

 

[DebbieJ]

They can hand it to their mail carrier. I'm guessing it is a lighter item? They have always sent those back via USPS.

 

[heat123]

No the lady said it had to be taken in to the PO, it could not be handed to the mail person. It was the large round stone and the salad choppers.

I just called back to double check with any "new procedures" and the other lady said they will usually have a mailing address label sent if it was under $50 (and the total was at $49). But I told her the host sounded a bit put off by having to go to the PO (with their mistake) so they corrected the adjustment and will have Fedex come pick up.

 

[wadesgirl]

I have had both, Fed Ex and mailing labels. It's easy, just put it in a box and slap the lable on there.

 

[ShanaSmith]

They used to send lables all the time. Some host find it easier than trying to catch the FedEx driver, or leaving on the porch for up to three days.

 

[heat123]

They used to send lables all the time. Some host find it easier than trying to catch the FedEx driver, or leaving on the porch for up to three days.

I guess it depends on how far away the PO is to your home? For myself, it would be an inconvenience to take it to the PO since it's not that close. And this host kind of lives in a remote location not near a PO.

 

[PamperedK]

This is the way it's always been in Canada. My hosts have never minded doing it - but we can just pop them into any of the mailboxes that are usually found at grocery stores, gas stations, etc...

 

[pampermejolene]

wait, they give you guys labels? I just had a damaged product and they just told me to mail it.... I took it to the post office and it cost $11 for shipping!

 

[heat123]

wait, they give you guys labels? I just had a damaged product and they just told me to mail it.... I took it to the post office and it cost $11 for shipping!

If it's within the 30 day delivery period, you can get a label or FE will come pick it up! Otherwise the cost is yours or your hosts or guests responsibilty. Hope that helps!?!

 

[chefkugler]

There doesn't seem to be a set procedure for these. I had a host get a broken deep covered baker and they wanted her to send it back. They were supposed to send a shipping label. Which she never got. But another was supposed to be sent. So the baker is over $50, so it doesn't always seem to be if it is under $50 they send label.
I agree that the host shouldn't have to run to the post office for an error they didn't make. Most of mine are easy going about it. The baker she of course wasn't.
But then other times we have broken things and they say don't send it back. So it is hard to tell when and why.

 

[melaniepc]

I wouldnt be happy if I was a host and had to go to the po for something like that. I dread small errands like that with two small kids. I was happy they sent out fedex for the adjustment i had