Akamsthang
Silver Member
- 16
Dear All,
(sorry in advance for my little rant...)
I just ran an event this weekend and I have to say I was very concerned with the amount of customers that had bad experiences with a product or consultant. I had 3 people that came to me about broken stones and consultants that did not return their phone calls. I had 2 people with issues with the egg slicer, one customer who threw away her executive cookware because the consultant told her that it did not have a lifetime warranty and several other customers with issues with consultants.
Most customers are not going to call HO when they have a problem because they want their consultant. They trusted us to buy from us based on our word. They are supporting our business and when we're not there for them, most customers become frustrated and give up on TPC.
Now, I managed to get most of the customers to give me a chance to make it right, but now I have a bullseye on me to make it right or else. That's not how I wish to grow my business, but if I can turn them around, then maybe it will turn into long term loyal customers.
Consultants must remember that your actions reflect upon us ALL! :chef: Anyone who puts on the apron must represent! I love our products and branding and I'll defend it till I'm blue in the face, however, I prefer to grow my business by providing great customer service for a great product line...
Just saying......
Again, sorry for the rant....
(sorry in advance for my little rant...)
I just ran an event this weekend and I have to say I was very concerned with the amount of customers that had bad experiences with a product or consultant. I had 3 people that came to me about broken stones and consultants that did not return their phone calls. I had 2 people with issues with the egg slicer, one customer who threw away her executive cookware because the consultant told her that it did not have a lifetime warranty and several other customers with issues with consultants.
Most customers are not going to call HO when they have a problem because they want their consultant. They trusted us to buy from us based on our word. They are supporting our business and when we're not there for them, most customers become frustrated and give up on TPC.
Now, I managed to get most of the customers to give me a chance to make it right, but now I have a bullseye on me to make it right or else. That's not how I wish to grow my business, but if I can turn them around, then maybe it will turn into long term loyal customers.
Consultants must remember that your actions reflect upon us ALL! :chef: Anyone who puts on the apron must represent! I love our products and branding and I'll defend it till I'm blue in the face, however, I prefer to grow my business by providing great customer service for a great product line...
Just saying......
Again, sorry for the rant....