babywings76
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heat123 said:they've done that to me before, more recently. HO is having a heck of a time right now I'd say!
BlessedWifeMommy said:I'm glad I don't work at HO... They can't seem to get much right these days.
babywings76 said:I am going to e-mail HO about it though, I mean it says "Shipping Address" and then lists where it's going. Where is the glitch? It's all computerized, isn't it?
There could be a few reasons for this. It's possible that the customer requested for the replacement to be sent to you instead of themselves, or they may have provided the wrong shipping address. It's also possible that there was a mistake made by our shipping team. We apologize for any inconvenience this may have caused.
The delivery time for your replacement order will depend on the shipping method you selected at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. You can track the status of your order using the tracking number provided in the shipping confirmation email.
Yes, you can return the replacement item for a refund. However, please note that the original shipping and handling fees are non-refundable. You will also be responsible for the return shipping costs. Please refer to our return policy for more information.
We apologize for any confusion this may have caused. Please contact our customer service team and they will assist you with returning the extra item and issuing the appropriate refund. You can reach them at 1-800-555-1212 or send an email to [email protected].
We strive to ensure that all orders are accurately processed and shipped. However, mistakes can happen. If you notice any errors on your order confirmation, please contact our customer service team immediately to make any necessary corrections. We appreciate your understanding and will do our best to prevent this from happening again in the future.