Help! Order Was Supposedly Delivered, But Guest Didn't Receive

[Tania Bonner]

Hello, has anyone experiencing doing a facebook show and the order was not delivered to a guest. I check the shipment status on CC and it was supposedly delivered on October 2nd, the guest contacted the host to bring it to my attention. Not sure how to proceed from here, this has never happen to me. I do plan on calling home office on Monday to see what to do. Was wondering if anyone has any idea how else to proceed. I would like to keep this guest and host happy. :cry:

 

[babywings76]

HO will send another shipment if that one didn't make it. First, just have the guest double check to see if the delivery driver might have put it at a different door, side of house near garage or other such place. Could be that they delivered it to the wrong house, too. But HO will honor it and issue a new shipment if it wasn't received.

 

[wadesgirl]

Double check with the guest that the right address was entered. Some times people get in a hurry and accidentally hit a wrong street number. Then, like Amanda suggested, have the guest check all entrances to the house to make sure it didn't get put some where else. That way all the bases are covered when you call HO. You might even have to get a 2nd address from the customer, HO might not mail it to the original address if it didn't get delivered correctly the first time.

 

[Tania Bonner]

thanks everyone for the advise. Just to let everyone the guest lived in an apartment building the office at the apartment had the box but did not tell her she had a package. She got the box today. Needless to say she was not happy with her building manager for not telling her she had a package.

 

[raebates]

Well, at least she got it. And, now you know what to do in the unlikely event that a shipment goes missing in the future.