vanscootin
Gold Member
- 594
So I'm at my show last night... the invitations I use invite guests to do sort of a scavanger hunt and get tickets for door prizes.... well after the 4th guest arrived and I gave her her tickets, I ran out! I decided to do the door prizes a different way.....
Show was going well, first guest to walk in the door books a show and I spent an hour after the show with a recruit lead who is excited about joining.
BUT.... this woman gets really really mad that I ran out of tickets and did the giveaways a different way. She was a guest at the show this show was booked from and she was a meanie head there too, but what she did floored me. I had to hold the bottom of my chair to keep myself from standing up and confronting her. She got mad that I wanted to clean up my table cloth and pack up while she was chitt chatting. I asked nicely. Then she threw yes threw her check at me with out so much as a single word. Then she goes over and says to the host and past host what a horrible consultant I am because I should have known better to get more tickets and that she is going to tell the person who booked NOT to have a party with me because I can't do my job. "I'm over Pampered Chef's crappy stuff and I'm over this terrible consultant."
The past host and current host and I were sitting at the dining room table and they were talking about how silly it was that she got all mad over not winning a silly little door prize. I told them that I was really offended as this is my business and I take it very seriously. They told me not to worry about it and nothing makes that woman happy (clearly).... so here's what I'm going to do... I don't really care about losing this customer, however, I think I'm going to write her a note and attach it to her reciept, appologizing for my negligence to do my job and give her a free rub or something small with her order.
Is that appropriate or snarky? How would you handle it?
Show was going well, first guest to walk in the door books a show and I spent an hour after the show with a recruit lead who is excited about joining.
BUT.... this woman gets really really mad that I ran out of tickets and did the giveaways a different way. She was a guest at the show this show was booked from and she was a meanie head there too, but what she did floored me. I had to hold the bottom of my chair to keep myself from standing up and confronting her. She got mad that I wanted to clean up my table cloth and pack up while she was chitt chatting. I asked nicely. Then she threw yes threw her check at me with out so much as a single word. Then she goes over and says to the host and past host what a horrible consultant I am because I should have known better to get more tickets and that she is going to tell the person who booked NOT to have a party with me because I can't do my job. "I'm over Pampered Chef's crappy stuff and I'm over this terrible consultant."
The past host and current host and I were sitting at the dining room table and they were talking about how silly it was that she got all mad over not winning a silly little door prize. I told them that I was really offended as this is my business and I take it very seriously. They told me not to worry about it and nothing makes that woman happy (clearly).... so here's what I'm going to do... I don't really care about losing this customer, however, I think I'm going to write her a note and attach it to her reciept, appologizing for my negligence to do my job and give her a free rub or something small with her order.
Is that appropriate or snarky? How would you handle it?