I had a show on Tuesday night and the mom of the host was there. She had a piece of cookware that needed to be exchanged. I asked if she had her receipt and she was like um are you kidding me?? NO! I then asked if she remembered when she got it or who the host was or the consultant as that is the information HO will need when I call them. She said her daughter was the host (not the one that was hosting that night) but neither of them remembered when the show was other than that it was quite a while ago.
So that night I got home and called home office - they couldn't find anything under the mom's name or the host's name she said it would be under. HO asked what piece of cookware it was and I stated the 12" family skillet but not sure of which set. They said to call the customer back and ask what it shows on the bottom of the cookware. If it is professional it will state on the bottom and if it was Gen II it will have a "T" and a number.
SO I call the customer back last night and asked her - she tells me it has a T and whatever the number was. So I then tell her I called HO and they couldn't find anything under her name or the then hosts name and if it was professional cookware it would state it on the bottom and if it was Gen II it would have a T and a number. So I then tell her it was a Gen II piece which was discontinued quite a while ago and after they discontinue it they allow 2 years after that for warranties. So her response to me was and I quote: "So it's a piece of shit then and I should throw it in the trash" "thanks and then she hung up on me!"
So I get an email from her daughter today that stated her sister's (the then host) last name was X not the name she has now if that makes a difference. Then she asks "So, it's not life time guaranteed? or only guaranteed until the product is discontinued. Kind of like a oxymoron don't you think? I am not worried about it."
I can call HO office again today to check under the hosts other last name but knowing the cookware is Gen II it is now still out of warranty and there isn't anything that HO or I can do.
So that night I got home and called home office - they couldn't find anything under the mom's name or the host's name she said it would be under. HO asked what piece of cookware it was and I stated the 12" family skillet but not sure of which set. They said to call the customer back and ask what it shows on the bottom of the cookware. If it is professional it will state on the bottom and if it was Gen II it will have a "T" and a number.
SO I call the customer back last night and asked her - she tells me it has a T and whatever the number was. So I then tell her I called HO and they couldn't find anything under her name or the then hosts name and if it was professional cookware it would state it on the bottom and if it was Gen II it would have a T and a number. So I then tell her it was a Gen II piece which was discontinued quite a while ago and after they discontinue it they allow 2 years after that for warranties. So her response to me was and I quote: "So it's a piece of shit then and I should throw it in the trash" "thanks and then she hung up on me!"
So I get an email from her daughter today that stated her sister's (the then host) last name was X not the name she has now if that makes a difference. Then she asks "So, it's not life time guaranteed? or only guaranteed until the product is discontinued. Kind of like a oxymoron don't you think? I am not worried about it."
I can call HO office again today to check under the hosts other last name but knowing the cookware is Gen II it is now still out of warranty and there isn't anything that HO or I can do.