I am so bummed. I set up a table at a Market Place last night. I had the new products out and my shaker was knocked off of the table onto the tile floor. I just called HO and she said it wasn't covered, I asked "even if a guest dropped it?" and she said no. I purchased it as a sample (over a month ago), but now I'm out $19 (plus shipping, tax - discount on a personal order) if I replace it. I thought they would say it was covered. :cry: