Has anyone had a customer's order (from a show) that's a direct ship be sent via Smartpost versus Fed Ex? I know that replacement parts and some of our incentive shipments come Smartpost, but for the first time, I have a customer's direct ship order going Smartpost. The delivery is scheduled for June 13 and the host is getting her show delvered today. Why are we charging the same for the direct shipments but having them sent a less expensive way of delivery, not to mention slower...
Was there any kind of communication from the HO to let us know that they would be doing this?
Was there any kind of communication from the HO to let us know that they would be doing this?