Okay, so I submit my final two June shows late last night/early this morning - I hit over $3300 in sales. So, I'm gone ALL day at a fair for my son's 5th Birthday celebration. I come home and happen to check my email at 10:15pm (EST) tonight.... one of my shows I submitted early this morning is on HOLD due to a credit card! I called HO this is what she told me.....
I only had until 10pm (CST) to clear this up or the show DID NOT count towards my June Sell-A-Thon!! She tried to run the cc - declined again. Something about it being a debit card and the bank won't let it go through. I could have finance run it manually, but they are CLOSED since 5pm!
It was a $703 show!! I told her it was SUBMITTED today and asked her if I had a case to fight it tomorrow and have it count towards the sell-a-thon. She said "No chance" Shows have to be released by 10pm (CST) for them to count towards the sell-a-thon.
So what were my options?!?!? Call the customer at 10:30pm and ask for a new credit card? NO WAY - I don't know her that well! Pay for it via my debit card and get the money from the customer via check!?!?!
I was struggling mentally.... my Host was great - show held last Friday and she called me last night (on the 4th of July) to close out so I could hit the $3000 level of my sell-a-thon. Well, this customer with the declined cc is the Host's daughter and is actually purchasing one of her Mom's 1/2 price specials. I know she should be good for it - they are a great family.
Anyway, what did I end up doing?!?!? I decided to call HO back and have them put it on my PC debit card in order to get the thing released. So, I call. Remember the first customer service rep above says I only have until 11pm (EST) or 10pm (CST) to resolve it. I call at 10:45pm (EST). I'm on HOLD for over 10mins. So, while I'm holding, I call from my cell at 10:55pm EST. AND GET RIGHT THROUGH! Now, I'm mad. Anyway, she released it. She ASSURED me it will count towards my sell-a-thon and that I hit level 2. Oh, I got her name, time, etc.
Now here's the thing... I already covered the Host $900+ in checks that she is dropping in the mail this morning, just so I could enter this thing today. Now, I have to call her daughter and I covered an additional $120+ for her order! Let's say... I'm scared!!!!! I NEVER do this - I always get the money upfront, deposit the checks asap, wait almost a week to close so I know if checks bounce, etc.
I'm not going to be able to sleep until I get all the money due!! UGHHH!!!!
Thanks for listening - and I want to warn others that per HO your show can't be on Hold for it to count towards a sell-a-thon! I NEVER knew that!!!
Joanne
I only had until 10pm (CST) to clear this up or the show DID NOT count towards my June Sell-A-Thon!! She tried to run the cc - declined again. Something about it being a debit card and the bank won't let it go through. I could have finance run it manually, but they are CLOSED since 5pm!
It was a $703 show!! I told her it was SUBMITTED today and asked her if I had a case to fight it tomorrow and have it count towards the sell-a-thon. She said "No chance" Shows have to be released by 10pm (CST) for them to count towards the sell-a-thon.
So what were my options?!?!? Call the customer at 10:30pm and ask for a new credit card? NO WAY - I don't know her that well! Pay for it via my debit card and get the money from the customer via check!?!?!
I was struggling mentally.... my Host was great - show held last Friday and she called me last night (on the 4th of July) to close out so I could hit the $3000 level of my sell-a-thon. Well, this customer with the declined cc is the Host's daughter and is actually purchasing one of her Mom's 1/2 price specials. I know she should be good for it - they are a great family.
Anyway, what did I end up doing?!?!? I decided to call HO back and have them put it on my PC debit card in order to get the thing released. So, I call. Remember the first customer service rep above says I only have until 11pm (EST) or 10pm (CST) to resolve it. I call at 10:45pm (EST). I'm on HOLD for over 10mins. So, while I'm holding, I call from my cell at 10:55pm EST. AND GET RIGHT THROUGH! Now, I'm mad. Anyway, she released it. She ASSURED me it will count towards my sell-a-thon and that I hit level 2. Oh, I got her name, time, etc.
Now here's the thing... I already covered the Host $900+ in checks that she is dropping in the mail this morning, just so I could enter this thing today. Now, I have to call her daughter and I covered an additional $120+ for her order! Let's say... I'm scared!!!!! I NEVER do this - I always get the money upfront, deposit the checks asap, wait almost a week to close so I know if checks bounce, etc.
I'm not going to be able to sleep until I get all the money due!! UGHHH!!!!
Thanks for listening - and I want to warn others that per HO your show can't be on Hold for it to count towards a sell-a-thon! I NEVER knew that!!!
Joanne