dannyzmom
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pamperedbecky said:I just had a host receive a broken lid to the DCB. And a guest recently whose large round stone with handles broke the first time she used it. Before that, it's been a LONG time since I've had broken stones.
JaimeQ said:I also had a guest who used her new round stone with handles for the first time and it broke in half
finley1991 said:I haven't had any broken items (knock on wood) but I have to say that since we've been using FedEx, my boxes come like they've been through a bombing! Since we are planning on moving soon (hopefully) I've been saving my boxes and honestly, I haven't been able to save too many due to the boxes being so damaged. I didn't have that problem with UPS.
I've had that happen to two people.....a mother and her daughter from two completely different shows!!DebbieJ said:Just received an order and the glass inside the carafe was shattered to smithereens.
they didn't put it in the right place so her dogs got to the box & her food chopper is ruined. Who does she contact about that???? Does FedEx replace it since they didn't put it in the right spot,
kspry said:I'd start with FedEx on this one. It's a delivery error, not a factory defect.
DebbieJ said:Just received an order and the glass inside the carafe was shattered to smithereens.
finley1991 said:but I have to say that since we've been using FedEx, my boxes come like they've been through a bombing! Since we are planning on moving soon (hopefully) I've been saving my boxes and honestly, I haven't been able to save too many due to the boxes being so damaged. I didn't have that problem with UPS.
Why is that if it's less than 30 days?amyv said:I had the same problem Sunday at an open house. A little embarrassing to open the oven to show off the brie and have my stone split into 4 pieces. Best part is, it is under 30days old, and HO wants me to send it back to them, at my cost.
amyv said:It's really annoying because I have been doing the jerk chicken nachos at every show lately, I can use my regular round stone, but I bought the other one to sell it...whatever I guess I should let it go! Bigger problems in the world than my fractured stone!
This was one of the recipes that a consultant on my team made this weekend and I thought the same thing- that the bar pan would work better. They were delicious, Jean loved them!sarahlegare said:I know this is kinda off topic, but I use the Large Bar Pan~it makes more nachos & the little lip helps the nachos from falling off!! The Bar Pan is definately my favorite stone!!:love:
the show shipped end of September and she's just now getting around to opening it... Maybe I'm just weird...
Unfortunately, broken stones can sometimes occur during shipping due to the fragile nature of the product. We take great care in packaging our items, but sometimes accidents happen during transit.
While we strive for 100% customer satisfaction, broken stones can happen occasionally. However, we are continuously working to improve our packaging and shipping methods to reduce the occurrence of broken stones in orders.
If you receive a broken stone, please contact our customer service team immediately. We will be happy to assist you in getting a replacement or a refund for your broken item.
Yes, unfortunately, some customers have experienced broken stones in their orders. However, we strive to resolve any issues promptly and ensure that our customers are satisfied with their purchases.
We apologize for any inconvenience this may have caused. Occasionally, during the packaging process, the safety seal on our seasonings and sprinkles may break. Please contact our customer service team, and we will be happy to assist you with a replacement or refund.