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cincychef said:I would do the adjustment online. It should go thru that way.
jennyl said:I did an adjustment for cookware (just the 8" saute pan) online. It didn't give me a reference #. I thought one would come by email and it didn't, so I called solution center and they said we can't do cookware adjustments online.
Have others been successful with doing a cookware adjustment online?
Chef Kearns said:Man that sucks Heather!
Accidental pot damage refers to any damage that occurs to your Pampered Chef cookware due to unexpected or unintended causes, such as dropping the pot or scratching it with a metal utensil.
Yes, accidental pot damage is covered by the Pampered Chef warranty. Our warranty covers defects in materials and workmanship, as well as accidental damage that occurs during normal household use.
The warranty for Pampered Chef cookware varies depending on the type of cookware. Most of our cookware comes with a limited lifetime warranty, while some may have a shorter warranty period. Please refer to the product packaging or our website for specific warranty information.
If your Pampered Chef pot gets accidentally damaged, please contact our customer service team for assistance. They will provide you with instructions on how to submit a warranty claim and help you get a replacement pot if necessary.
Yes, there are some exclusions to our warranty for accidental pot damage. Our warranty does not cover damage caused by improper use, abuse, or commercial use of the cookware. It also does not cover damage caused by non-Pampered Chef products or normal wear and tear.