You Overseas Consultants Will Love This!

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SUMMARY

The discussion highlights significant issues regarding shipping delays experienced by military personnel overseas, specifically in Japan. A customer reported that a shipment sent via "space available/parcel post" took over eight weeks, while a subsequent Priority shipment arrived in less than one week. The conversation emphasizes the inefficiencies of the current shipping methods and the potential consequences of violating military shipping regulations, which can lead to severe penalties for consultants. The consensus is that utilizing Priority shipping for all orders would enhance customer satisfaction and reduce unnecessary costs associated with multiple shipments.

PREREQUISITES
  • Understanding of military shipping regulations and restrictions
  • Familiarity with shipping methods, specifically "space available/parcel post" and Priority Mail
  • Knowledge of customer service best practices in direct sales
  • Awareness of the implications of violating shipping rules for military personnel
NEXT STEPS
  • Research the benefits of using Priority Mail for international shipping
  • Explore military shipping regulations and their impact on consultants
  • Investigate customer service strategies to improve satisfaction for overseas clients
  • Learn about the logistics of shipping to military addresses, including APO and FPO guidelines
USEFUL FOR

This discussion is beneficial for military consultants, logistics managers, and customer service representatives involved in shipping products to overseas military personnel. It provides insights into improving shipping efficiency and understanding the consequences of regulatory violations.

Sheila
Sheila
Gold Member
Messages
5,350
My customer sent this e-mail to the Solution Center about an hour ago & cc'd me. I LOVE IT!!!

Reprinted with her permission of course. ;)

Dear Pampered Chef,

I’m an active duty service member currently serving overseas in Japan (I have an APO address). I recently ordered several hundred dollars worth of your product which was mailed “space available/parcel post” to my home. It took more than EIGHT WEEKS for this product to get to my home. In the meantime, my WONDERFUL consultant contacted you and had the shipment re-mailed to me. This package was sent Priority to my home and arrived in less than one week. Two weeks after receiving my Priority box, the original box arrived.

It seems to me that sending Priority would be the way to go for all shipments. Now you’ve sent the original box to me twice and are sending a shipping label to mail the original box back to you. Essentially, you’ve paid to ship the same package three times rather than just shipping Priority to begin with. It would also get our products to us faster, which would increase our satisfaction with your company.

Thank you for your time and consideration.

Very respectfully,
[customer name removed]
Kadena AB, Okinawa, Japan
Click to expand...
 
Love it, it is very discouraging to have to wait so long! Some days I do not even want to be a consultant because of how long it takes.
 
  • Thread starter
  • #3
Guess what I found out! If you break the military & Custom's Regulations and do "ship-to-host", it comes faster! If the box is over 15 lbs, it comes priority mail. Someone who just moved to the island & didn't know about the shipping restrictions just had 13 boxes shipped to her Okinawa host and it all came in under 10 days!!!1) I can't believe the post office didn't question 13 boxes2) How in the heck did she get them all home from the post office??? LOLI had to tell her that the military can punish you in 3 different ways for violating those shipping rules ... they can yank your business license, they can yank your mailbox privileges and/or they can ERD you. I'm not willing to deal with any of the 3, but I certainly wouldn't want to loose command sponsorship & be sent back home (Early Return of Dependents) leaving my hubby behind!!! Her husband was standing there when I covered the rules & the potential punishments. I don't think she'll be doing that again. But it's not fair that the rule breakers get rewarded with faster shipping!!!! Argh!!! The ones who are paying more for direct shipping are waiting 4-8 weeks and the ones who are paying $4.25 against military regulations are getting it in less than 2 weeks. Sooooo not fair. :(
 

Frequently Asked Questions

What is "You Overseas Consultants Will Love This!"?

"You Overseas Consultants Will Love This!" is a special initiative designed to support Pampered Chef consultants who are based outside of the United States. It provides resources, tools, and exclusive offers tailored to help these consultants succeed in their markets.

What types of resources are available for overseas consultants?

Overseas consultants can access a variety of resources, including training materials, marketing tools, and product information that are specifically adapted to their local markets. Additionally, they may receive guidance on how to navigate cultural differences and local regulations.

Are there any exclusive offers for overseas consultants?

Yes, "You Overseas Consultants Will Love This!" often includes exclusive promotions, discounts on products, and special incentives that are only available to consultants outside of the U.S. These offers are designed to help them build their businesses more effectively.

How can overseas consultants connect with each other?

The initiative encourages networking among overseas consultants through online forums, social media groups, and virtual events. This allows them to share experiences, tips, and best practices, fostering a supportive community.

Is there a cost associated with participating in this initiative?

No, participating in "You Overseas Consultants Will Love This!" is free for all Pampered Chef consultants based outside of the U.S. The program aims to empower these consultants without any additional financial burden.

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