Still Waiting on Cutting Boards!!!

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Discussion Overview

This thread centers around participants' experiences and frustrations regarding the backorder status of cutting boards and basil oil from Pampered Chef. Many express concerns about the delays and the impact on their customers and hosts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over the lack of cutting boards available despite being a free guest special, recalling previous experiences with backorders.
  • Another participant mentions receiving a ship date of March 23 for their backordered cutting boards and notes that their hosts were understanding since it was a free item.
  • Several users report receiving their cutting boards recently, indicating that some orders are being fulfilled.
  • One participant shares their concern about having to make multiple deliveries due to the backordered items, suggesting they might offer a small gift to the host for the inconvenience.
  • Another participant expresses disappointment over a long wait for cutting boards and questions the customer service response regarding compensation for hosts and guests.
  • One participant reflects on the rarity of backorders and recalls a past situation where Pampered Chef expedited a shipment due to customs delays.
  • Several participants inquire about the status of basil oil backorders, with mixed reports on shipping dates and fulfillment.

Areas of Agreement / Disagreement

Views differ regarding the handling of backorders, with some participants expressing understanding of the situation while others are frustrated with the delays and lack of communication about compensation.

Contextual Notes

Participants share personal experiences related to backordered items, highlighting the impact on their business and customer relationships. The discussion reflects a range of sentiments from frustration to understanding.

Who May Find This Useful

Consultants who are experiencing similar backorder issues or are interested in how others are managing customer expectations may find this discussion relevant.

DebbieSAChef
DebbieSAChef
Messages
2,144
:mad: :confused: :o :eek: :(
I am a little frustrated on having to wait for the cutting boards. I would think that they would have plenty on hand since it was the FREE guest special!!
It is frustrating to have to tell my customers that they should be coming soon. I don't even have a date or really a time frame as to when I will get them.
I remember when I first joined PC they had lots of stuff on back order including stones.
They gave the host a nice gift and each customer as to say Thank yoiu and sorry!
I hope they do that this time also. They even gave us $25 for each consultant as an apology for the inconvenience. I was very surprised. I don't care about anything for myself, but I kind of feel like throwing in a door prize or something myself to say I am sorry to my guests and hosts.

Just wanted to vent!! :D
Debbie
 
When I received the email stating they were on back order it also gave me a ship date of March 23. So this week is when they will go out. I just told all my hosts that is when I would get there cutting boards to them. Nobody really had a problem with it because it was a free item anyways. The one problem I have with it is that the host will have to make a second delivery to everyone. That is a bit of a pain. I think I might give her something for her trouble.
 
I had only one cutting board backordered. It was from an individual order sent in on the 28th and it has already arrived.

You'll get them soon!
 
My backorder cutting boards came last week. I think Thursday or Friday. Should be soon!
 
I am waiting on 2 cutting boards and 1 basil oil. The cutting boards are suppose to be here today, but I don't know when the oil will get here. It is agravating because the oil and 1 cutting board goes to the same guest. I have been waiting almost 3 weeks since submitting the show.
 
  • Thread starter
  • #6
AHHHH I just called HO!!I just called the home office and they told me they don't expect to ship my boards (5 boards) until April 3rd!!! :eek:
My host is not going to be happy and neither will her guests who ordered the $50 worth of stuff!! :rolleyes:

I asked if they were going to compensate our hosts or guests for the delay, but the lady on the phone said that they haven't announced anything. I hope they do. It's ridiculous. I can understand a few days and maybe even a week but it will be 3 weeks after I submitted the show until we get the boards. :mad:

I know it's a FREE item but it's still part of their order! This is not good customer service. I hope they do compensate in some way, or I will have to throw in something off the door prize order form to say I am sorry and to save face!

I always brag about how the orders come out super fast, in about a week, but now this 3 week delay for one item is silly!! I am disappointed. :(

DEBBIE
 
...I got e-mailed a few days ago that said one of my shows boards had shipped out and they were not supposed to be shipped until the 24th. I don't think they expected to have to give away so many of the boards. Thats the reason they are giving a choice this coming up month(april) between a cookbook and the plates...Maybe that will help them not to run out... In the last year this is only the second time I've ever seen that I remember being back ordered and when the kitchen shears got backordered it was because they got backed up in customs, so pampered chef loaded a plane with kitchen shears and got them to us as fast as they could. How many other companies would pay for that? Everything can't always be perfect and I understand that its taking a long time but how often does it happen?
 
I received my cutting boards and my HWC host products today. I am still waiting on my basil oil. I am hoping to get it this week so I don't have to either make 2 hour trips to my guests house or make her wait longer on her cutting board.
 
How about the basil blend canola oil that is on backorder? I have a host from January that had ordered it. Does anyone know when those are suppossed to be shipped out?
 
When I put my orders in they said it would be shipped on March 31st. I guess we will see.
 
janel kelly said:
How about the basil blend canola oil that is on backorder? I have a host from January that had ordered it. Does anyone know when those are suppossed to be shipped out?
Click to expand...
I had an oil backordered and got an email the other day that it was shipped. They should be coming soon!
 
Oil still backordered!!!I also have a January Host who ordered the Basil Blend Canola Oil and I haven't received an e-mail on it:( . But my cutting boards did ship Friday and according to the UPS tracking they should be arriving on the 24th. Yea:) !!!

Theresia Aylward
Loving it on the Beautiful Central Oregon Coast
 

Frequently Asked Questions

What should I do if my Pampered Chef cutting boards haven't arrived yet?

If your cutting boards haven't arrived, first check your order confirmation email for tracking information. If the tracking shows that the package was delivered but you haven't received it, contact your local delivery service. If there are issues with the order itself, reach out to your Pampered Chef consultant or customer service for assistance.

How long does it typically take for Pampered Chef cutting boards to be delivered?

Delivery times can vary based on your location and the shipping method selected at checkout. Generally, you can expect your Pampered Chef order to arrive within 5-10 business days. However, during peak seasons or promotions, it may take longer.

Can I track my order for the cutting boards?

Yes, you can track your order. After your order has shipped, you will receive an email with tracking information. You can use this information to check the status of your delivery on the carrier's website.

What should I do if my cutting boards are damaged upon arrival?

If your cutting boards arrive damaged, take photos of the damage and contact your Pampered Chef consultant or customer service immediately. They will guide you through the process of returning the damaged items and getting replacements.

Is there a way to expedite shipping for my cutting boards?

Expedited shipping options may be available at checkout, depending on your location and the specific items ordered. If you need your cutting boards sooner, check the shipping options during the ordering process or contact customer service for assistance.

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