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View Full Version : P3/PWS sync not working?

DebbieJ
10-19-2009, 07:27 PM
Mine is saying I don't have a PWS. Anyone else having problems?
otisbg
10-19-2009, 07:36 PM
Just used it and it worked fine
sandra foy
10-19-2009, 07:41 PM
have no problem with mines you might need to call HO
Sheila
10-19-2009, 07:55 PM
Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.
Gina M
10-19-2009, 10:50 PM
Debbie,

Try running an update - that always works for me when I get that message.
junkfortara
10-19-2009, 11:33 PM
Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

Mine did the same thing today. I signed into CC, reopened P3 and then it worked fine.
AJPratt
10-20-2009, 12:46 AM
Every now and then I have the same problem. I go nuts with the updating. :)
NooraK
10-20-2009, 08:52 AM
I haven't been able to get P3 to work at all since Friday night. Of course, I didn't discover the problem until it was too late to call tech support. I called them last night, and they had me send some log files over, and they said they'd get back to me in 24-48 hours. I guess I won't be entering my orders from my show tonight either!
pampchefsarah
10-20-2009, 08:59 AM
Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.
NooraK
10-20-2009, 09:07 AM
Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

I can't even get P3 to open on my computer. I get a pop box that says something about an unexpected error, and that if I re-start P3 and it persists, that I should call tech support. Problem is, P3 never even starts up. I didn't want to do an uninstall and reinstall of the software in case tech support has another solution. I misplaced my USB drive for a while (though my son had gotten a hold of it and tossed it in the trash, but I found it), and I'm not sure whether I have the latest info backed up.
DebbieJ
10-20-2009, 09:10 AM
I had to update and then it worked. Thanks!