Why Is It so Scary to Pick up the Phone? It Really Doesn't Need to Be!

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Discussion Overview

This thread explores the common apprehension many participants feel about making phone calls, particularly in the context of their roles as Pampered Chef consultants. Participants share personal experiences and strategies for overcoming phone anxiety, highlighting both challenges and positive outcomes from their calls.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses fear of phone calls due to negative past experiences but shares a recent positive experience making customer calls.
  • Another participant mentions actively working to overcome phone fear and references resources like a book and training sessions that have helped them.
  • Several users note that calling people who have previously indicated they are okay with being contacted makes the process easier.
  • One participant shares a strategy of asking if it's a bad time to call, suggesting that this approach can lead to more positive interactions.
  • Another participant reflects on the necessity of persistence, stating that one must navigate through rejections to find success.

Areas of Agreement / Disagreement

Participants generally agree that phone calls can lead to positive experiences, and many share similar sentiments about overcoming fear. However, there is no clear consensus on the best strategies for managing phone anxiety.

Contextual Notes

The discussion reflects a range of personal experiences with phone calls in a business context, emphasizing the emotional aspects of communication in sales and customer service.

Who May Find This Useful

This thread may be useful for consultants looking to share experiences and strategies related to phone communication and overcoming anxiety associated with making calls.

esavvymom
esavvymom
Staff member
Messages
7,881
So, I am one of those, like most of us, who hates the phone! I get so scared by what the person on the other end will say...I've had a few rotten-human-beings on the other end, and it isn't a pleasant feeling- as you all know.


But today, I just made two customer calls....Not really customer CARE calls per se...one was to get payment info from an online order, and the other was to ask the lady if she'd like to save an additional $10 by having the order ship to me (I am doing my own Anniversary Sale Catalog Show).

Both were very pleasant and nice, and it just makes me wonder- what are we so afraid of? I'm going to bookmark this thread for MYSELF- because in a week, i"ll have to remind myself of this. ;)


Moral of this thread? Don't let one bad apple spoil the entire bushel!
 
GOOD POINTS Bobbi! Phone fear is something that I am currently in the process of overcoming as well!

Recently read Carpe Phonum by Tammy Stanley- GREAT BOOK!

Also doing Step Up Your Business and listened to the recorded training Phone Courage on Consultant's Corner. It was GREAT!

Being consistent in phone calls is the key for me- don't let it slide! That's when the gremlins start talking and making you afraid again!
 
I'm getting MUCH better on the phone myself. Of course, it's always easiest to call the people who say it's okay to call.

I guess the thing to remember is that not everyone will be annoyed by our calls. We just have to remember to tell ourselves that the ones who get annoyed are the ones missing out on something special.

I have found it's always best to say "Is this a bad time to call?" instead of "How are you?" Most times, they will say no EVEN if it is a bad time. Sometimes, they will be honest, and you just ask them when they'll be available to talk to you.
 
As my up-line director said, you have to weed through the No's to get to the Yes's.
 


Hello there!I completely understand your fear of making phone calls, as I used to feel the same way. But as you experienced today, sometimes those calls can actually turn out to be pleasant and productive. It's important to remember that not every person on the other end of the phone is going to be unpleasant.I'm glad you were able to successfully make those two customer calls today. It's always a great feeling when we can save our customers some money or help them with their orders. And it's even better when the calls go smoothly and we have positive interactions with our customers.I think the moral of this thread is definitely something we should all remember - don't let one bad experience discourage us from making necessary phone calls. Thank you for sharing your experience and reminding us to not let one bad apple spoil the entire bushel. Keep up the great work!
 

Frequently Asked Questions

Why do people feel anxious about making phone calls in direct sales?

Many people experience anxiety about making phone calls due to fear of rejection, lack of confidence, or not knowing what to say. In direct sales, this can be heightened by the pressure to sell products or recruit new team members. Understanding that most people are friendly and open to conversation can help ease this anxiety.

How can I overcome my fear of picking up the phone?

To overcome the fear of making phone calls, practice is key. Start by role-playing with a friend or family member to build your confidence. Additionally, preparing a script or key points to discuss can help you feel more organized and less anxious. Remember, the more you practice, the easier it will become.

What are some tips for making phone calls less intimidating?

To make phone calls less intimidating, try setting a specific time for your calls when you feel most energetic and focused. Create a comfortable environment, and use positive affirmations to boost your confidence. Also, remind yourself that the person on the other end is just a human being, and it’s okay to have a casual conversation.

How can I make my phone calls more effective?

To make your phone calls more effective, start with a friendly greeting and introduce yourself clearly. Listen actively to the other person and ask open-ended questions to encourage conversation. Tailor your pitch to their needs and interests, and always be prepared to handle objections with empathy and understanding.

What if I still feel scared after trying these tips?

If you still feel scared after trying these tips, it’s important to remember that it’s a common feeling and you’re not alone. Consider seeking support from your peers or a mentor in your direct sales team. They can provide encouragement and share their own experiences, which can help you feel more comfortable and confident in your phone calls.

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