Orders on website not being credited to me!!

[cowtender]

I have had several folks to order from my website. When they are completing the order process at the end it tells them that they can contact the consultant for more information, then lists another consultant that actually lives close to them. This consultant is my director. I have contacted her as well as my senior director and have not received a reply about this. I am still in my 90 days and qualified for the website my second week. I am right there at the $5000 mark and trying to bump up the orders to get there before the end of 90. Any help would be appreciated. Right now over a $100 has been credited to the other consultant, when the folks were on my site.

***btw, i had even given the folks my id incase they were prompted for it at some point. The folks have said that they had entered it...so i am not sure.

Thanks for the help!

[Jules711]

Do you have a website set up? Have you given them the address? If you don't then, it would go to a local Team Leader or higher. If they go to the address and it still doesn't credit, that doesn't make sense and you'd need to contact PC directly.

[DebbieJ]

they have to go to your exact PWS address in order for you to get credit. If they go through PC.com it is put into the lead system and the nearest Team Leader or above gets the sales.

[laurichef]

They can refuse the orders and reorder thru your site. Have your friends who ordered cancel the order thru HO and then refuse it at the door (if it gets that far). PITA, but worth it if they are willing and you are that close to $5000.

Congrats, by the way!

[ShellBeach]

This has happened to me, too. I even contacted HO, told them the customer name and order number, and I still did not get credit nor commission for the orders. My friends intended to order from me.

[Teresa Lynn]

yes I've had it happen alot,
Even the director who is a close friend of mine called PC on my behalf after the customer contacted me and said it showed someone elses name. She had to refuse the delivery and reordered again

[cowtender]

Thanks guys! One was able to cancel her order and go back in and redo it, the other stated that she wasn't able to cancel the order b/c it went immediately to processed. Just stinks....

[pamperedlinda]

How are your customers getting to your PWS? Are they entering your pws address or are you giving them a link? If you are pasting a link from your outlet or from a specific products or section of your pws, it doesn't work and sends them directly into the open system. There are some other threads about that on here, but I think it was announced last year from HO that these links don't work.

The only links that work are a link to your pws main page - they will have to navigate from there.

[Teresa Lynn]

mine are close friends and used my website from my business card or catalog