Love/Hate Relationship With the Outlet Vent

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Discussion Overview

The thread explores participants' experiences and opinions regarding the Pampered Chef outlet, particularly focusing on shipping costs and customer expectations. Participants share their strategies for managing orders and customer interactions related to outlet items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, appreciates the outlet for unexpected sales but finds the shipping costs frustrating when they exceed the item price.
  • Another participant shares that customers often expect to negotiate shipping costs, reflecting a broader trend of seeking bargains.
  • Several users mention combining orders to reduce shipping costs, which they find beneficial for both themselves and their customers.
  • One participant notes that regular customers are generally more accepting of shipping charges compared to those who order infrequently.
  • Another participant discusses the importance of using outlet emails to encourage customers to explore current products alongside outlet items.
  • One participant includes a disclaimer in their outlet emails to create urgency around purchasing items quickly.

Areas of Agreement / Disagreement

Views differ on customer expectations regarding shipping costs, with some participants noting that frequent buyers understand the costs better than occasional shoppers. No clear consensus emerges on the best approach to handling shipping concerns.

Contextual Notes

Participants share personal experiences and strategies related to managing outlet orders and customer expectations, reflecting a variety of approaches within the consultant community.

Who May Find This Useful

Consultants looking for insights on managing outlet sales and customer interactions may find the shared experiences relevant.

C
chefmoseley
Gold Member
Messages
491
So I love the outlet for the random out of nowhere sales that come my way when I send out a newsletter mentioning them. But I hate when the items are so cheap that the shipping costs more than the item. I sent out my outlet newsletter two days ago and have received 5 emails from people who want to order a certain item and wanted to know if they added the order to a show if the shipping would be cheaper. I know that outlet items cannot be added to a show. I know if people really need the items they will still order them. It's just frustrating b/c I can't take the shipping away for these people. I mean what do they expect I'm making less in commission on their order than the shipping is. Why would I pay you to order something? Sorry to ramble I guess this pregnancy is finally catching up to me lol. (due on 10/15 :)
 
I think people are so used to consultants who'll give them things to get their business, they will try for anything. You wouldn't see them calling BestBuy.com or Amazon.com and asking for them to not charge them shipping rates.People just want a bargain anyway they can. If they aren't ordering much, the direct shipping rates aren't that much higher than a show. A show is $4.25 for shipping, the first-tier Direct Rates are only $6.25- I'm assuming it's the same online. I bought $58 worth of stuff on the outlet and only paid $10 in shipping...so that's not bad! Don't worry about them. It's the cost of business. They'd pay for gas going to the store for a sale, or pay for shipping for the sale to come to them. :D
 
When I have multiple people who want stuff from the outlet, I'll just place the orders for them as one big order. Then when they split the shipping, it's not so bad. The products aren't guaranteed or anything, so they aren't missing out on that and are usually grateful to save a bit on shipping.
 
I combine orders and well and don't be afraid to say that they must pick items up so you don't have to deliver them. I usually have enough for 11% s/h so that's what I charge. My customers LOVE that. Not only for the savings of money, but time/effort. It's super easy for me (as long as I keep track of who gets what and how much they owe :).
 
For me, the outlet is just another way to encourage people to check out my site. I send one outlet email a month, and encourage customers to check it out regularly for updates. My goal is that they'll find something on the outlet, and then add something current to their order as well. The outlet has great deals, yes, but I don't want that to be the only orders I get.
 
I find that people who are bothered most by the shipping charges are ones who rarely order anything through catalogs or online stores. If they regularly order things, the know our shipping is very reasonable.
 
I always say something in my outlet emails that shipping varies so much thru the outlet, so to order thru me. And then I gather the orders, turn it in, and devide the shipping by the number of orders, have them shipped to me. This gives me an additional meeting with the person to give them the months specials and such. It works for me.
 
raebates said:
I find that people who are bothered most by the shipping charges are ones who rarely order anything through catalogs or online stores. If they regularly order things, the know our shipping is very reasonable.
Click to expand...


I agree. If you order (even at a show) with PL its 10% and it goes to the host. I know we're talking online orders, but jst to agree with Rae.
 
I usually include this disclaimer on my outlet emails to my customers

"Hurry, the outlet can change just as fast as refreshing your screen. If you see and you want it, you better get it now."
 

Frequently Asked Questions

What is the purpose of the outlet vent on Pampered Chef products?

The outlet vent is designed to allow steam to escape during cooking, which helps prevent moisture buildup and ensures even cooking. This feature is particularly useful for items like stoneware and microwave cookware.

Why do some people have a love/hate relationship with the outlet vent?

Many users appreciate the outlet vent for its functionality in preventing sogginess in food. However, some may find it challenging to clean or worry about food particles getting stuck in the vent, leading to frustration.

How can I effectively clean the outlet vent?

To clean the outlet vent, use a soft brush or a toothpick to gently remove any food debris. It's also helpful to soak the item in warm, soapy water to loosen any stubborn residue before scrubbing.

Does the outlet vent affect cooking times?

Yes, the outlet vent can influence cooking times. By allowing steam to escape, it can help food cook more evenly and potentially reduce cooking time. However, it’s important to monitor your food to avoid overcooking.

Are there any tips for using the outlet vent effectively?

To use the outlet vent effectively, always ensure it is unobstructed before cooking. Additionally, follow the manufacturer's guidelines for specific cooking times and temperatures to maximize the benefits of the vent.

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