Host Communication Woes: Struggles with Closing Shows and Frustrating Delays

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Discussion Overview

This thread centers around the challenges consultants face when trying to communicate with hosts to close their shows. Participants share their frustrations and experiences regarding delays and lack of responses from hosts after parties.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration over a lack of communication from a host after a successful show, noting multiple attempts to reach out without response.
  • Another participant shares a similar sentiment, questioning why hosts often delay after the show.
  • One user suggests checking in with the host's friends to ensure everything is okay, highlighting concern for the host's well-being.
  • Several participants mention the importance of setting a closing date during initial coaching calls to avoid frustration later.
  • One participant recounts a frustrating experience with a host who frequently missed appointments, emphasizing the impact on bonuses.
  • Another participant shares their strategy of closing shows immediately after parties, noting it reduces stress.
  • One user discusses the challenge of getting hosts to close promptly, reflecting on their own need for improvement in host coaching.
  • Another participant mentions using a calendar to set specific closing times, suggesting that deadlines help ensure hosts take the closing seriously.
  • One participant reflects on the irony of a host who was previously a consultant, indicating a deeper understanding of the process.

Areas of Agreement / Disagreement

Participants generally agree on the frustrations of delayed communication from hosts, with some advocating for proactive strategies to mitigate these issues. However, there is no clear consensus on the best approach to ensure timely closures.

Contextual Notes

Participants share personal experiences and strategies related to host communication, emphasizing the emotional and logistical challenges faced in closing shows.

Who May Find This Useful

This discussion may be of interest to consultants seeking to understand common challenges in host communication and explore various strategies shared by peers.

C
cewcooks
Messages
552
I have seen a lot of threads on here about hosts who won't call consultants back to close their show, but I feel that I need to vent my family does not get it.. I had a good show on the 7th of Aug(my show avg this month is $1000) At the end of the show I said to the host that I would talk to her in a couple of days, that was last wed. I have e mailed her 2x and left 3 phone messages and she has not returned or e mailed me back. I probably won't have my 2 shows by the 15th and I won't make the 22nd pay day but I am so frustrated with this lady not responding to me I could just scream. On my call last night I said to please call me asap to close her show b/c I am sure her friends are anxious to receive their products and that I don't like to hold shows open this long w/o any orders coming in so could you call me asap to close your show.. nothing..

Any advice? Thanks In advance.
 
I feel your fustration! Why do they start to drag their feet after the show?

Sorry no advice, just saying that you aren't alone.
 
Can you call one of her friends to make sure that she is okay and that they didn't have a family tragedy?
 
This is why during the first host coaching call, I set a closing date and ask my host to mark it on her calendar. That way you are not leaving multiple messages and getting frustrated. The expectation is set from the start and the host knows when the show has to close.
 
  • Thread starter
  • #5
I actually talked to her mom on Wednesday about a pc recipe and she had not heard from her..
 
I feel your pain, my host would make an appt. and not be there, I would call her and she would say 'Oh I forgot, I'm at the waterpark", or "Oh I forgot I went to santa cruz today". She finally called me back at 11:45 pm for me to come over to her house to close her party. This Host sought me out to have a party, I had never met her. Very frustrating and we lose out on our bonus gifts!
 
DebbieJ said:
This is why during the first host coaching call, I set a closing date and ask my host to mark it on her calendar. That way you are not leaving multiple messages and getting frustrated. The expectation is set from the start and the host knows when the show has to close.
Click to expand...

I've started doing this as well and it makes a HUGE difference!~
 
I would call and leave a message that you are worried about her and hope nothing bad has happen. Ask her to call you so you know she is ok.
 
OR just call her and tell her that you need to close the show and if you have not heard from her by X:XX, then you are going to have to choose the free products for her. And you know how excited she was to go on a shopping spree on the Pampered Chef.

Hopefully, she'll call you back.
 
This why I close my shows the day/night of the parties. It has worked out wonderfully for me. No more stressing. ;)
 
pamperedpals said:
This why I close my shows the day/night of the parties. It has worked out wonderfully for me. No more stressing. ;)
Click to expand...

How do you get the host to do that though? I try, but there is always one or two people who take a catalog home and say they have a friend who may order something or they decide they (host) wants to take it to work to try and get more orders. So, do you say "NO" or are you doing that good of a job host coaching her to do that BEFORE the show. I know I need to improve in that area. This week's host, I was able to get to close in 3 days- I just said "I have to close it by Saturday". I didn't give her a choice- and I'm glad I did that, because it was my 2nd show for August (phew!) so I get my slide. The other show I thought would be my 2nd, hasn't closed yet (long distance catalog show for MIL).


I'm going to break down and buy the Tammy Stanley CD set with this months nice commission check :D. So maybe I'll learn how to make all that come together better....I jsut have a hard time telling people 'no'...especially when they realize what the sales are and that they aren't where they WANT them to be- so they ask for more time.
 
I pull out my calendar at the end of the party and ask if "Monday" or "Tuesday" works well for closing the party. Then I ask, what time is a good time to call you? I write it on her show tally page and I write it on my calendar. Saying I will call you in a "couple of days" leaves the door wide open for closing and they do not take it as seriously. People need a deadline.

Call her next and tell her that you need to close the show by ___. Tell her you will pick the most popular products with her earned free products and close the show if you do not hear from her.
 
scavallero said:
I feel your pain, my host would make an appt. and not be there, I would call her and she would say 'Oh I forgot, I'm at the waterpark", or "Oh I forgot I went to santa cruz today". She finally called me back at 11:45 pm for me to come over to her house to close her party. This Host sought me out to have a party, I had never met her. Very frustrating and we lose out on our bonus gifts!
Click to expand...

**thread jack** LOL I've had people tell me the exact same thing for this area! :)
 
  • Thread starter
  • #14
Wow Thanks for all the advice, the sad thing about this situation is that she used to be a pc consultant a couple of years ago before she got married..
 

Frequently Asked Questions

What are common reasons for delays in closing Pampered Chef shows?

Delays in closing shows can occur due to several factors, including incomplete guest orders, lack of communication from hosts, or technical issues with the Pampered Chef website. Additionally, if hosts are not proactive in following up with their guests, it can lead to delays in finalizing the show.

How can I improve communication with my hosts to avoid delays?

To improve communication, establish a clear timeline for the show and set expectations upfront. Regular check-ins via text, email, or phone calls can help keep the host engaged and informed. Providing them with a checklist of tasks to complete can also ensure that nothing is overlooked.

What should I do if a host is unresponsive during the closing process?

If a host becomes unresponsive, try reaching out through multiple channels such as phone, text, and email. If they still do not respond, consider sending a friendly reminder about the importance of closing the show and the benefits they will receive. If necessary, set a deadline for closing to encourage action.

How can I motivate hosts to close their shows promptly?

Motivation can be enhanced by highlighting the benefits of closing the show quickly, such as receiving their host rewards sooner. You can also offer incentives, like a small gift or bonus for closing on time. Sharing success stories from other hosts can also inspire them to take action.

What are some effective follow-up strategies to ensure timely show closing?

Effective follow-up strategies include sending personalized messages that express appreciation for the host's efforts and gently remind them of the closing process. Utilizing automated reminders through email or text can also help keep the process on track. Additionally, providing a simple step-by-step guide for closing can alleviate confusion and encourage prompt action.

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