Customer making a return

[babywings76]

If a customer placed an individual order and wants to return it, they just get refunded the product price, right? They still have to pay the original shipping amount right?

[taterbug]

I'm not sure about PC, but that is how most online ordering/returning goes. I would think you are correct.

[pcchefjane]

If it is in the first 30 days after purchase, I think HO issues either a pickup ticket or a return address/free postage label.

[babywings76]

It is within the 30 days, but I was just wondering if they get refunded on their credit card the full amount, or just the product total.

[pclinskie]

I think it is product total and tax

[pcsharon1]

They will not get a refund on shipping because the are "keeping" that "item". It has already been used. Just a return on the product and tax on the product.