Customer without receipt

[turtle15]

Is there anything we can do for a customer that does not have a receipt and needs an exchange? Their item is still under warranty, but they were not my customer originally so I can't access the receipt.

[jbdowd0798]

either have them call customer service or gather as much info as you can from her. Like where she was living when she bought the item, consultant's name, host's name, date of show, etc. without that there isn't anything we can do.

[esavvymom]

Yeah. I had an adjustment a few weeks ago that I had the receipt- but there was no show date or host name on it. HO said they needed to have at least the Consultant Name and then either the Host Name or Show Date or Show #. Without that, they weren't able to pull up much. They can't pull it up based on the customer's name/address. My customer knew the host name (her mom) and that it was less than 3 yrs, and the receipt had the consultant name- so I got the rest from the consultant- thankfully, she was still in business and had the records. :D

[Krista Burson]

I've called HO directly before... As long as you have Host Name and Customer name, and approximately when they can find it from there.