Sheraton Room Deposit: Splitting Costs and Refunds Explained

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Discussion Overview

This thread discusses experiences related to room deposits at the Sheraton, specifically regarding the splitting of costs and the process of refunds. Participants share their personal experiences and concerns about the refund process and communication with the hotel and reservation representatives.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions that last year they had to reimburse the person who reserved the room due to uneven splitting of costs.
  • Another participant inquires about the refund process and whether they need to contact Experient or Sheraton.
  • One participant suggests that the hotel may not have charged the card for the deposit until checkout, based on their experience.
  • Several participants note that they received receipts showing credits, indicating refunds were processed.
  • One participant shares that they were informed by the Sheraton that refunds should be credited back through Pampered Chef's reservation representatives.
  • Another participant expresses concern about the reliability of Experient in handling refunds.
  • One participant reports finally receiving their refund after a month of waiting.
  • Another participant shares relief at receiving their refund as well, indicating a delay in the process.

Areas of Agreement / Disagreement

Views differ regarding the efficiency and reliability of the refund process, with some participants expressing frustration and others noting successful receipt of refunds.

Contextual Notes

Participants are sharing personal experiences related to hotel room deposits and refunds specifically in the context of stays at the Sheraton during events associated with Pampered Chef.

Who May Find This Useful

Consultants who have stayed at the Sheraton and are navigating the refund process for room deposits may find this discussion relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
I reserved our room for the Sheraton. Last year when we stayed, they wouldn't split the room evenly when we left, leaving the three of us to pay a little bit back to the person who reserved the room. This year I noticed that they actually gave me back money on my receipt. I just happened to think about this and checked my credit card. There is nothing shown on my credit card as a refund. Anyone else know anything about this? Would I have to call Experient or Sheraton?
 
Did they give you a receipt that showed the refund? If so, I'd contact the credit card company.
 
They may not have charged your card for the deposit...they may have deducted it from your room total and charged less than your room would have been? I don't know. My experience has shown that they don't actually charge your card until you check out.
 
  • Thread starter
  • #4
raebates said:
Did they give you a receipt that showed the refund? If so, I'd contact the credit card company.
Click to expand...
Yes it shows a credit of 51.62 on July 15.

Shawnna said:
They may not have charged your card for the deposit...they may have deducted it from your room total and charged less than your room would have been? I don't know. My experience has shown that they don't actually charge your card until you check out.
Click to expand...

They charged my card on April 16 for the full amount of the deposit: $206.57.
 
If you stayed at the Sheraton - I spoke with them today and they said our $ should be getting credited back to our cards in the next few days through Pampered Chef's reservations reps.
 
  • Thread starter
  • #6
dannyzmom said:
If you stayed at the Sheraton - I spoke with them today and they said our $ should be getting credited back to our cards in the next few days through Pampered Chef's reservations reps.
Click to expand...

Great! I wasn't the only one worrying!
 
wadesgirl said:
Great! I wasn't the only one worrying!
Click to expand...

Well, considering they said our $ should be coming back to us through PC's reservations people (ie: Experient) - I am still quite worried. Dealing with Experient has been a nightmare.
 
  • Thread starter
  • #8
Well over a month after I questioned this on here I finally got my refund! Gee, thanks!
 
Mine FINALLY just showed up as well...:::whew!:::
 

Frequently Asked Questions

What is the Sheraton Room Deposit?

The Sheraton Room Deposit is a fee that guests pay to secure their reservation at the Sheraton hotel. This deposit is typically applied towards the total cost of the stay and may be refundable depending on the hotel's cancellation policy.

Can I split the Sheraton Room Deposit with another guest?

Yes, you can split the Sheraton Room Deposit with another guest. This can be arranged at the time of booking or upon check-in, but it's important to communicate with the hotel staff to ensure that the deposit is divided correctly and that both parties understand their financial responsibilities.

How do refunds for the Sheraton Room Deposit work?

Refunds for the Sheraton Room Deposit depend on the hotel's cancellation policy. If you cancel your reservation within the allowed timeframe, the deposit is usually refunded to the original payment method. If you cancel after the deadline, the deposit may be forfeited.

What happens if I do not show up for my reservation?

If you do not show up for your reservation without prior notice, the Sheraton may keep your room deposit as a no-show fee. It's always best to inform the hotel if you cannot make it to avoid losing your deposit.

Are there any fees associated with splitting the deposit?

Generally, there are no additional fees for splitting the Sheraton Room Deposit, but it's advisable to check with the hotel for any specific policies or potential charges related to splitting payments. Always clarify this with the hotel staff during the booking process.

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