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View Full Version : Room Deposit at Sheraton?

wadesgirl
07-28-2009, 02:41 PM
I reserved our room for the Sheraton. Last year when we stayed, they wouldn't split the room evenly when we left, leaving the three of us to pay a little bit back to the person who reserved the room. This year I noticed that they actually gave me back money on my receipt. I just happened to think about this and checked my credit card. There is nothing shown on my credit card as a refund. Anyone else know anything about this? Would I have to call Experient or Sheraton?
raebates
07-28-2009, 07:07 PM
Did they give you a receipt that showed the refund? If so, I'd contact the credit card company.
Shawnna
07-28-2009, 08:52 PM
They may not have charged your card for the deposit...they may have deducted it from your room total and charged less than your room would have been? I don't know. My experience has shown that they don't actually charge your card until you check out.
wadesgirl
07-28-2009, 08:56 PM
Did they give you a receipt that showed the refund? If so, I'd contact the credit card company.
Yes it shows a credit of 51.62 on July 15.

They may not have charged your card for the deposit...they may have deducted it from your room total and charged less than your room would have been? I don't know. My experience has shown that they don't actually charge your card until you check out.

They charged my card on April 16 for the full amount of the deposit: $206.57.
dannyzmom
07-28-2009, 09:54 PM
If you stayed at the Sheraton - I spoke with them today and they said our $ should be getting credited back to our cards in the next few days through Pampered Chef's reservations reps.
wadesgirl
07-28-2009, 10:04 PM
If you stayed at the Sheraton - I spoke with them today and they said our $ should be getting credited back to our cards in the next few days through Pampered Chef's reservations reps.

Great! I wasn't the only one worrying!
dannyzmom
07-29-2009, 09:38 AM
Great! I wasn't the only one worrying!

Well, considering they said our $ should be coming back to us through PC's reservations people (ie: Experient) - I am still quite worried. Dealing with Experient has been a nightmare.
wadesgirl
08-31-2009, 03:33 PM
Well over a month after I questioned this on here I finally got my refund! Gee, thanks!
dannyzmom
08-31-2009, 05:32 PM
Mine FINALLY just showed up as well...:::whew!:::