Troubleshooting pp3: Is Not Showing Up?

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Discussion Overview

This thread discusses issues related to the Pampered Chef PP3 system not displaying host specials, particularly as the month transitions to June. Participants share their experiences with the problem and potential solutions.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant notes that the PP3 system is not showing host specials, prompting them to contact tech support.
  • Another participant shares their experience of encountering the same issue while preparing for a June show.
  • Several users mention the possibility that the issue may be related to the date, suggesting it could resolve after June 1st.
  • One participant reports that home office advised them to wait for an update before submitting shows.
  • Another participant describes successfully entering a show after receiving new codes for past host specials, indicating a resolution for their issue.
  • Some participants express confusion about the requirements for host specials, with differing views on the sales thresholds needed.
  • One participant raises a new issue regarding discounts being incorrectly applied to free products when entering host specials.

Areas of Agreement / Disagreement

Views differ on the cause of the issue and the requirements for host specials, with no clear consensus emerging regarding the specifics of the promotions.

Contextual Notes

Participants are primarily discussing their personal experiences with the PP3 system and the challenges faced during the transition to new monthly specials.

Who May Find This Useful

Consultants who are experiencing similar issues with the PP3 system or have questions about host specials may find this discussion relevant.

P
PCJenni
Messages
1,031
Is not showing in PP3??? Anyone else having a problem with it?
 
I am - not showing up for me either - I'm going to be on the phone with tech support first thing tomorrow am!
 
I was just working on getting a show together for June and looked at the host specials after reading about your problem. The same thing is happening to me. I have the guest specials but can't enter the host special. I guess this will mean a call to HO tomorrow.
 
Maybe because it isn't June 1st yet???
 
Will it show if we are still in May. Here in Canada we will only be updated tomorrow on JUNE 1....
 
I hope the solution is as simple as waiting until June 1st. :) I was just trying to get things set up for my June shows. I am not sure I have ever entered a show prior to the month and checked out the host special availability.
 
We'll probably get a P3 update tomorrow that includes the June host specials. I wouldn't call HO - I'd wait until 5pm CT to see if we get the update, then if not, go ahead and call.
 
Just called, it should be uploaded after 3PM today.
 
Thanks for updating us on this situation. :thumbup: You have saved myself and others a phone call today.
 
So glad we have CS or I would have been on the phone for hours for the same problem! thanks guys- you rock! :)
 
Home office just informed me to wait until tomorrow to submit as they are still working on resolving the issue. Bummer!
 
Is that why when I pot in HT01 for a past host(booking) that is says it is only for the HOST....problem there?
 
I just entered a show about 1/2hr ago. There are actually -2- different product #'s for host special. I used the look-up feature. There is a "host only" and "host special" listed for each of the bowls. It was a little confusing but I hope that helps.
 
Hi,I just called as my Host Special was finally fixed, but my Past Host Special was still showing a red dot in P3. He had me enter in a different code for the Collapsible Bowls and said that they were going to send out an notification about it. The new codes for the Past Host are: HT94, 95 and 96. I tried it and my red dot is gone! So I don't see that I'll have a problem submitting this show today. Hope that helps!
 
Yes..thank you..they must have updated that this afternoon!
 
The problem occured when they change their minds about offering ANY of the bowl at 60% off for the past host...it was usually just suppose to be the 2Q one available for the past host. Make sure you take down the NEW codes for the past host. The host's codes are the same as on the original promo.
 
New Problem with the Old Problem...

Now, I can enter the collabsible bowls at 60% off for the host but then it keeps adding the discounted totals in with the free products and giving another discount on the remainder. A great deal for the host but I know it isn't supposed to do it. :( Anyone have this problem? I think I will just take a break and look at this again tomorrow.
 
I don't know where to post this. I see the host special is for only $500 show on the collapsible bowls. Is that correct? Then I saw someone post that it only had to be a $150 show to qualify for purchase of the host special. Does anyone know what the answer is?
 
pampered Ruth said:
I don't know where to post this. I see the host special is for only $500 show on the collapsible bowls. Is that correct? Then I saw someone post that it only had to be a $150 show to qualify for purchase of the host special. Does anyone know what the answer is?
Click to expand...

The June special says:
when your Show has up to
$499.99 in guest sales.

So shows 150-499.99 in sales can get the small bowl for 60% off.
 
Do you have access to CC? The flyer is on there. If the show is from 150-499.99 they get the 2 qt. bowl at 60% off. If it's 500-699.99, they get 60% on up to 2 bowls (the 2 qt and 4 qt.). If it's 700 or more they get 60% off on up to 3 bowls (2, 4, or 8 qt bowls)
 
Thanks, I thought so, just wanted to be sure. My host read it the same way as I did. Anyways......thanks again!
 

Frequently Asked Questions

What does it mean when PP3 is not showing up?

When PP3 is not showing up, it typically indicates that there is an issue with the software or the connection to the Pampered Chef system. This can prevent you from accessing essential features or data related to your direct sales activities.

What are some common reasons for PP3 not appearing?

Common reasons for PP3 not appearing include internet connectivity issues, outdated software versions, or problems with the Pampered Chef server. Additionally, if your device does not meet the necessary system requirements, it may also lead to this issue.

How can I troubleshoot the issue of PP3 not showing up?

To troubleshoot PP3 not showing up, start by checking your internet connection and ensuring it is stable. Next, verify that you have the latest version of the software installed. If the problem persists, try restarting your device or clearing the app cache. If none of these steps work, consider reaching out to Pampered Chef support for further assistance.

Is there a specific device or browser that works best with PP3?

PP3 is designed to work optimally on most modern devices and browsers. However, for the best experience, it is recommended to use updated versions of popular browsers like Google Chrome or Firefox. Additionally, using a tablet or laptop may provide a better user experience compared to mobile devices.

Where can I find additional support if PP3 is still not showing up?

If PP3 is still not showing up after troubleshooting, you can find additional support through the Pampered Chef website. They offer a help center with FAQs, user guides, and contact information for customer support. You can also reach out to your Pampered Chef director or team for assistance.

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