Lg Stone With Handles Cracking Question

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SUMMARY

The discussion centers on the issue of the Large Round Stone with Handles from Pampered Chef cracking after limited use. A customer reported that both stones returned broke during their second use, leading to speculation that the size of the stone may be incompatible with smaller wall ovens. The consensus among forum participants is that the stone is likely too large for the oven, causing uneven heating and subsequent cracking. Recommendations include contacting Pampered Chef for further clarification on the product's suitability for smaller ovens.

PREREQUISITES
  • Understanding of stoneware cooking and its properties
  • Knowledge of oven sizes and compatibility with cookware
  • Familiarity with Pampered Chef products, specifically the Large Round Stone with Handles
  • Basic troubleshooting skills for kitchen equipment
NEXT STEPS
  • Research the specifications of the Large Round Stone with Handles from Pampered Chef
  • Investigate alternative stoneware options suitable for smaller ovens
  • Learn about proper heating techniques for stoneware to prevent cracking
  • Explore customer service protocols for addressing product defects with Pampered Chef
USEFUL FOR

This discussion is beneficial for home cooks, kitchenware enthusiasts, and anyone using Pampered Chef products, particularly those with smaller ovens seeking to optimize their cooking experience.

kam
kam
Staff member
Messages
3,655
I know this has been an issue with many... but I now have a customer who has returned 2 of them. The Large Round Stone with Handles has been cracking on her 2nd time using it.

I am going to email test kitchens, but thought I'd check if anyone knows the answer to my host's question:

Question to ask Pampered Chef about this stone: I have a wall stove which is smaller than a normal oven. This particular stone I have to sit it in the oven at an angle. I can not sit this stone straight in because the handles touch the sides of the oven. Since both stones broke on the second time using them - could it be that the stone is actually to large for my oven - that there is not enough space around the stone to heat the stone equally which causes the stone to crack straight in the middle with a handle on each side?


Thanks!!
 
It's touching the sides of the oven? Then yes, it is too large. She needs the smaller one. It could very well be why it cracked.
 
I think it is interesting that both stones broke on the second time using them. Why wouldn't they have broke the first time? Let us know what HO says.
 

Frequently Asked Questions

What causes the Lg Stone With Handles to crack?

The Lg Stone With Handles can crack due to thermal shock, which occurs when the stone experiences rapid temperature changes. For example, placing a cold stone directly into a hot oven can lead to cracking. Additionally, using metal utensils on the stone can create stress points that may lead to cracks over time.

How can I prevent my Lg Stone With Handles from cracking?

To prevent cracking, always preheat your oven before placing the stone inside. Avoid sudden temperature changes by not placing a cold stone into a hot oven or vice versa. Use wooden or silicone utensils to avoid scratching the surface, and ensure that the stone is not subjected to extreme temperature variations.

Is there a warranty for the Lg Stone With Handles if it cracks?

Yes, Pampered Chef offers a limited warranty on their products, including the Lg Stone With Handles. If your stone cracks under normal use, you may be eligible for a replacement. Be sure to check the warranty details and keep your receipt as proof of purchase.

What should I do if my Lg Stone With Handles cracks?

If your stone cracks, stop using it immediately to prevent further damage. Contact Pampered Chef customer service for guidance on warranty claims or possible replacements. They may ask for photos of the damage to assist with your claim.

Can I still use my Lg Stone With Handles if it has a small crack?

While a small crack may not affect the functionality of the stone, it is generally not recommended to use a cracked stone as it can worsen over time and may lead to further breakage. It's best to consult with Pampered Chef customer service for advice on whether to continue using it or seek a replacement.

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