Hostess Moved to England, Problem Doing Returns.......

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Discussion Overview

The thread discusses a situation involving a Pampered Chef consultant facing challenges with a customer's product return due to the customer's relocation to England. Participants share their experiences and suggestions regarding the return process and shipping options.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over the inability to facilitate a product return for a customer moving to England, highlighting the high shipping costs involved.
  • Another participant suggests that if the customer knows someone in the military, they could use an APO address for shipping.
  • One user inquires about the timing of the move and suggests contacting a supervisor for expedited return options.
  • Another participant proposes that the customer's sister-in-law could hold onto the product until someone visits England.
  • One participant suggests providing a new item from stock and adjusting the inventory later as a potential solution.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the return situation, with no clear consensus emerging on a definitive solution.

Contextual Notes

The discussion reflects the challenges faced by consultants when dealing with product returns across international borders, particularly in relation to shipping policies and customer service experiences.

Who May Find This Useful

Consultants facing similar issues with international returns or those looking for alternative solutions in customer service scenarios may find the shared experiences relevant.

L
Lisa/ChefBear
Gold Member
Messages
1,289
Hi all,
I've got a problem and PC is being NO help. Any ideas on how I can help this good customer/hostess out???

She had a show and bought the 12" Exec. pan, now it's having problems. They are moving to England, she's leaving the pan with her sil to do the return and asked that it be shipped to her in England, assuming PC would do that. :( WRONG, since I'm a US consultant they will ONLY ship returns to US, and I've checked prices to send her the pan, it's MORE than the cost of a new pan.


Any ideas, suggestions on how I can do this without costing us an arm and a leg.

So I said, it sucks for her, for family to NOW to have opportunity to go to England because PC won't honor any warrantees on ANY of her products, as she's a US customer now living in England. I said we have consultants in England, why can't the England part send her a pan?? NOPE, as they can't do an international return.

I'm so PO'd right now it's not funny!! Her and her family have been great customers of mine and if I can't help her I think I'm gong to loose a big family worth of customers.

Ugh!!

Lisa
 
Is she military? PC will ship to an APO address.
 
  • Thread starter
  • #3
No, they are not Military, but moving there for job reason.

If this was returned to me and I shipped it to England, Shipping costs would be almost $200.00, so this is not an option, as I'm sorry, I just can't write that off.

Lisa
 
When is she moving? Can you talk to a supervisor at HO and get the return expedited for her? Maybe overnight shipping?
 
  • Thread starter
  • #5
They leave this Weds.AM, as we're in PA. I found about them leaving and problem with pan way too late is part of the problem. What makes it more frustrating, couldn't do adjustment on line, waiting on hold 2 different times for over 2 hours each time (no return you call and keep place in line) and had to leave, so had to hang up. I did email to solutions Center and have still rec'd no response, tried again this morning and finally got through to live person who told me, so sorry, nothing we can do.

I'm still trying to come up with something so my hostess can have her pan.

Lisa
 
Does she know anyone over there who is military? If they have a friend with an APO, they could use that address...
 
Would they be returning to the states in the future or her family going to visit her? Maybe her SIL can just hold on to it until someone visits?
 
Do you or anyone near you have one NIB? Just give her that one and then do an adjustment to get a new one sent to you.Or maybe just this once PC will send a new one out first and expedite it for you and you can return the defective one.
 

Frequently Asked Questions

What should I do if my Pampered Chef hostess has moved to England and I need to return an item?

If your Pampered Chef hostess has moved to England, you can still process your return by contacting Pampered Chef customer service directly. They can guide you through the return process and provide you with the necessary instructions, regardless of the hostess's location.

Can I return items purchased through a Pampered Chef party if the hostess is no longer in the country?

Yes, you can return items purchased through a Pampered Chef party even if the hostess is no longer in the country. Returns are typically handled through Pampered Chef's customer service, and they will assist you in processing your return.

Are there any specific time limits for returning items if my hostess has moved?

Yes, Pampered Chef generally has a return policy that allows returns within 30 days of purchase. However, it’s best to check with customer service for any specific details or exceptions related to your situation, especially since your hostess has moved.

Will I need any special documentation to return items if my hostess is in another country?

You may need your original receipt or order confirmation to process a return. If you do not have these documents, contact Pampered Chef customer service for assistance, as they may be able to look up your order using other information.

How can I contact Pampered Chef customer service for help with my return?

You can contact Pampered Chef customer service through their official website, where you can find options for live chat, email, or phone support. They are equipped to help you with any return issues, even if your hostess has moved abroad.

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