Christa
- 256
Maximize Bookings with 2 Cc Calls: Success Story and Tips
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Discussion Overview
This thread explores personal experiences and strategies related to making customer care calls (CC calls) to maximize bookings for Pampered Chef shows. Participants share their successes and challenges in reaching out to potential hosts and discuss various approaches to enhance their calling efforts.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, shares that making calls to potential hosts led to successful bookings, highlighting the importance of timely follow-ups.
- Another participant mentions their experience of booking two shows after making several calls, expressing enthusiasm for setting a personal challenge to increase their daily call volume.
- Several users express curiosity about the best practices for whom to call, with one participant questioning whether to contact only those who showed interest or to reach out to a broader list.
- One participant discusses their strategy of calling everyone who previously expressed interest, even if it was a long time ago, and emphasizes the importance of sharing current host specials during these calls.
- Another participant reflects on the idea of checking in with past customers as a way to maintain relationships and potentially generate new bookings.
- One participant shares thoughts on using their website to engage customers, including ideas for quizzes or incentives to drive traffic and interaction.
Areas of Agreement / Disagreement
Views differ on the best approach to making CC calls, with some participants focusing on past customers and others considering a wider range of contacts. No clear consensus emerges regarding the most effective strategy.
Contextual Notes
Participants share their experiences as consultants at different stages in their business, with varying levels of comfort and strategies for making CC calls.
Who May Find This Useful
Consultants looking for insights on effective calling strategies and ways to engage potential hosts may find this discussion beneficial.
pamperedbecky
- 4,441
Great Christina! That's awesome! I had a similar experience yesterday. I made a bunch of calls and actually spoke to three people. The rest I left messages for. Out of the three, two booked dates for February and the other is thinking about it. Those CC calls work!!!!! I'm trying to make a challenge to myself of doing at least 5-6 each day. If I keep up with those results, my February will be booked in no time!! 
plichte
- 82
HmmmmmmHere is one thing I have always wondered. I know CC calls are extremely important and I am trying to work them into my plan, I am actually doing fairly well. But, when you say I am going to try and make 5-6 per day, who are you calling? Just those who marked yes or maybe on their survey slips, or everyone you have in your contacts, or,...... I call people who have marked maybe or yes on their survey slip but I didn't know about calling people at random out of my contacts, they indicated previously no on their slip otherwise they would be on my potential host list. So, I was just curious. I would love to start filling up my calendar, but, since I am still not a veteran, I don't have a ton of potentials.
pamperedbecky
- 4,441
At this time of year, I"m going back and calling EVERYONE who expressed interest in having a show. I'm talking up the Jan and Feb host specials, although at this point I have six for Jan, so I'm focusing on Feb. Even if someone wanted to host a YEAR ago, but never got around to it because it wasn't a good time, I'm calling them. One of the ones I just booked was someone I met back in March! So, 11 months later, she's finally doing her show.plichte said:
Once I go through that list of potential hosts, I then focus my time on regular CC calls. Sometimes bookings come out of those that I wasn't expecting. I need to get back into the habit of doing Morning AFter Calls since I haven't had a show in awhile. I'm going to work on those the day or two after my shows this month. If you're looking for WHO to call and you don't have people to follow up with who checked YES or MAYBE for hosting a show, just call all your past customers, thank them for your business and share the Jan and Feb host specials with them. If they're not interested in hosting, ask if they know anyone who does. Even throw in there something like "This may be the farthest thing from your mind, but have you or anyone you know thought about starting your own business where you can set your own hours, earn extra income AND earn free products and incentives?" And STOP and let them answer. Be enthusiastic about the big cookware promotion for new consultants. It's worth a try to see if you get any bites.
Those are just some thoughts on who to call. I don't usually call my potential hosts EVERY month (unless they want me to), but I'll wait until it's a really good host special. Or when the new products come out. So I figure I'll call now and the ones I don't get in touch with, I'll try again in March to tell them about some of the new product highlights.
Good luck to you!
pamperedbecky
- 4,441
You're welcome! You can even mention the GUEST special to them too and remind them they don't have to be at a show to place an order. (But you'd need to add the order to a show so they get the guest special, under the new policies). Then if you're also mentioning what's on sale for everyone, it doesn't seem like you're only asking for bookings. Do you have a website? I've read more and more about people offering a little quiz question or something under one of the news items on their website. Then they direct people to their website to search for that question and answer it by them contacting you through your website or email. Tell them you'll change it every month to keep traffic coming to your website.plichte said:
Just another thought. Now my mind is going 100 miles a minute.
plichte
- 82
YesI have a website. I have asked PC about statistics on our website so we knew how many people were actually looking at them, what articles attract their attention, etc. They said they don't have anything now available like that but would consider it in the future. We have that here at work and it's really nice to be able to look at and see what people are looking at and for how long.
I have thought about the question on my page to get people there looking, just haven't done it. I really liked the idea that one of the posts on here had about sending an e-mail to someone on your contact list and ask them to share your web address with their contact list. The people they contact need to respond back to your e-mail answering the question you might have on the site or have to tell you something about the site. The contact that helped you get these potentials would get some kind've gift. I thought that was a great way to try and get NEW traffic to your site.
I have thought about the question on my page to get people there looking, just haven't done it. I really liked the idea that one of the posts on here had about sending an e-mail to someone on your contact list and ask them to share your web address with their contact list. The people they contact need to respond back to your e-mail answering the question you might have on the site or have to tell you something about the site. The contact that helped you get these potentials would get some kind've gift. I thought that was a great way to try and get NEW traffic to your site.
Frequently Asked Questions
What are Cc Calls and how do they help in maximizing bookings?
Cc Calls, or Coaching Calls, are scheduled sessions where consultants can connect with their team members to share strategies, tips, and support. These calls help maximize bookings by providing accountability, sharing successful techniques, and fostering a sense of community among consultants, which can lead to increased motivation and bookings.
What is a success story related to using Cc Calls for bookings?
A success story involves a consultant who struggled to secure bookings. After participating in regular Cc Calls, she learned effective follow-up techniques and how to leverage social media for promotions. Within a few months, she increased her bookings by 50%, attributing her success to the insights gained during these calls.
What tips can be shared during Cc Calls to improve booking rates?
Some effective tips include setting specific booking goals, sharing personal stories to connect with potential hosts, utilizing themed parties to attract interest, and encouraging team members to offer incentives for bookings. Additionally, discussing the importance of follow-ups and maintaining a positive attitude can significantly enhance booking rates.
How often should Cc Calls be held for optimal results?
For optimal results, Cc Calls should ideally be held bi-weekly or monthly. This frequency allows consultants to stay engaged, share updates on their progress, and continuously learn from one another, while also preventing burnout from too many meetings.
What tools or platforms are recommended for hosting Cc Calls?
Popular tools for hosting Cc Calls include Zoom, Google Meet, and Facebook Live. These platforms allow for easy video conferencing, screen sharing, and interaction, making it simple for consultants to connect and collaborate effectively during their calls.
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