marciem
01-08-2009, 02:17 PM
Hi all, I am so upset and I need to vent- I want to quit!
Here's the story-
I booked a show from a craft fair, show date was Dec 7. I had a draw at the fair for a square baker, and she won it.
She insisted on doing 3 yes 3 recipes at her show- I could not talk her out of it. Then when I got there she said each recipe had to be done both vegetarian and non, AND wheat free and regular!
Show sales were $700.
She calls me when she gets the stuff- on Dec 18, she can't believe she got everyone's stuff delivered to her. I explain that its the host job to deliver it I explained that in my host letter and at the show, and some of her guest even chose to have stuff direct shipped. She rudely tell me I did not make that clear enough.
I offer to help her deliver- its Dec 18th I said "Kristi how can I help you?" I told her I could help her deliver to her guests. She said no it was ok, she thought she could do it.
On Dec. 20 She calls to tell me she forgot one thing on her order, can I order it? Then she demands her 25% host discount which I give her.
On Dec 22 at 1030pm she e-mails me to say she can't get to one of her guests, she wants me to do it. I e-mail back at 10:45PM I can do it but you have to call me first thing in the morning (Dec 23) because my family and I are leaving for Christmas holidays.
She does not call me in the morning, I e-mail her at 11AM to say we were leaving I'd be back on Dec 29.
She e-mails me back at 1PM rudely telling me I should have called her that morning! (I offered to help earlier in the week!!!)
On Dec 29 she wants to exchange the grinder her set her mom gave her. I tell her ok let me know what you want in exchange.
She sends me a list of 5 things she wants to exchange 2 of which did not even come from my show!
Yesterday I send the website info to a guest from her show that booked a show in February. The guest e-mails me back saying How dare I think she would still want to have a show with me when she still hadn't received her order. The host had not delivered it to this guest!
She canceled her show and demanded a refund as they were Christmas gifts.
It is never ending...
So many phone calls and e-mails, and calls to head office. Its not worth it.
The refund also will bring her total below the $700 mark so that will affect my commission and it drops me just below $2000 for Dec so I miss out on the Pampered Chef dollars!
I have bent over backwards don't everything I can and I have been super polite. The guests loved me and I booked 2 shows and had a ton of leads.
So depressing and it feels like its just not worth it.
Here's the story-
I booked a show from a craft fair, show date was Dec 7. I had a draw at the fair for a square baker, and she won it.
She insisted on doing 3 yes 3 recipes at her show- I could not talk her out of it. Then when I got there she said each recipe had to be done both vegetarian and non, AND wheat free and regular!
Show sales were $700.
She calls me when she gets the stuff- on Dec 18, she can't believe she got everyone's stuff delivered to her. I explain that its the host job to deliver it I explained that in my host letter and at the show, and some of her guest even chose to have stuff direct shipped. She rudely tell me I did not make that clear enough.
I offer to help her deliver- its Dec 18th I said "Kristi how can I help you?" I told her I could help her deliver to her guests. She said no it was ok, she thought she could do it.
On Dec. 20 She calls to tell me she forgot one thing on her order, can I order it? Then she demands her 25% host discount which I give her.
On Dec 22 at 1030pm she e-mails me to say she can't get to one of her guests, she wants me to do it. I e-mail back at 10:45PM I can do it but you have to call me first thing in the morning (Dec 23) because my family and I are leaving for Christmas holidays.
She does not call me in the morning, I e-mail her at 11AM to say we were leaving I'd be back on Dec 29.
She e-mails me back at 1PM rudely telling me I should have called her that morning! (I offered to help earlier in the week!!!)
On Dec 29 she wants to exchange the grinder her set her mom gave her. I tell her ok let me know what you want in exchange.
She sends me a list of 5 things she wants to exchange 2 of which did not even come from my show!
Yesterday I send the website info to a guest from her show that booked a show in February. The guest e-mails me back saying How dare I think she would still want to have a show with me when she still hadn't received her order. The host had not delivered it to this guest!
She canceled her show and demanded a refund as they were Christmas gifts.
It is never ending...
So many phone calls and e-mails, and calls to head office. Its not worth it.
The refund also will bring her total below the $700 mark so that will affect my commission and it drops me just below $2000 for Dec so I miss out on the Pampered Chef dollars!
I have bent over backwards don't everything I can and I have been super polite. The guests loved me and I booked 2 shows and had a ton of leads.
So depressing and it feels like its just not worth it.