Home Office Dropping the Ball - Sorry so Long

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Discussion Overview

The thread discusses frustrations related to order processing and shipping issues experienced by a participant after submitting a show with a P.O. box address. Participants share their personal experiences with similar situations and express concerns about communication and service from the home office.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration over delays in shipping after submitting a show with a P.O. box address, highlighting miscommunication from the home office.
  • Another participant questions the choice of using a P.O. box for shipping, sharing a personal experience of nearly making the same mistake.
  • Several users mention their own challenges with similar situations, indicating that mistakes with P.O. box addresses are not uncommon.
  • One participant, identifying as a consultant, acknowledges the issues and offers a suggestion to communicate with guests about the delays and potential compensation.
  • Another participant notes that despite correcting the address, the home office should have been more proactive in addressing the issue.

Areas of Agreement / Disagreement

Views differ on the handling of the situation by the home office, with some participants agreeing that mistakes happen while others emphasize the need for better communication and service.

Contextual Notes

The discussion reflects personal experiences of consultants dealing with order submissions and the implications of using P.O. box addresses for shipping, without implying any official guidance or policies from Pampered Chef.

Who May Find This Useful

Consultants who have faced similar shipping issues or are interested in understanding the challenges of order processing may find this discussion relevant.

christinaspc
christinaspc
Silver Member
Messages
1,245
I am so irrate about this!!!!

I submitted a show at the end of November and with the problems they had I can understand they would behind in things. Well on December 8th I got a phone call from home office saying my hostess address is a p.o. box so if you could please contact us with a different address would be great I also got a email stating the same thing well I was gone all day when the call came in so the morning of the 9th I responded to the email and I got a very nice one back from a lady saying she will get this to shipping so the order and get shipped. Well today is December 17th AND THE OTHER HASN'T SHIPPED YET:eek:

So I have put in two call backs and no answer but when i did email the lady back we was very sorry this happened and said she would personally walk this change of address to shipping manger which made me feel better and she sent me a confirmation # and said to let all the guests know they will be getting a gift from pampered chef to make up for their mistakes.

Well last night I got to thinking about the show and went and checked the shipping status and it only still said only 2 boxes shipped where direct shipping and there was one other order that came through my site well I emailed the lady back and asked the lady what happened with this order well needless to say some other lady responded back and I couldn't hardly understand what she was talking about cause it had nothing to do with this show and she said there isn't any web orders that have come through and we no history of that order so you must be mistaken:eek: I am just irritated over this whole mess. I am so shocked the customer hasn't called me looking for it cause the host has like 4 times!!!!:mad:
 
Why did you submit a show with a PO box as the address? FedEx doesn't ship to PO boxes.
 
Why did you submit a show with a PO box as the address? FedEx doesn't ship to PO boxes.
Click to expand...
.....I've done that before, submitted a show with PO address, by mistake.

I almost did this as a matter of fact on the 15th of Dec. I had a cattie host from h@@@ that finally at 9 pm that night called me and was literally heading out the door to some "event" so just had to give me everything over the phone. I had her address, as I'd mailed her packet, so I wasn't worried about double checking.........well as I'm hitting submit, and checking things, that's when I realized her address PO Box NN - QL Rd......well that's not enough for Fedex, so I quickly tried calling her back, she'd already left. So I googled her phone # and they had a prefix # before the QL Rd, sp I used it and called her the next day, thinking I'd call HO and change if bad. 911 went through and that's fire respond # but her mail goes to PO, so she never even thinks to tell people that #.

It happens, allot and I can't imagine HO having that hard of a problem getting it updated and fixed in system, sound me like HO dropped the ball.

Sorry about this. Maybe if you have callingpost, you could do a call to each guest and apologize and say they will be getting a little something extra from PC for the delay.

Smile, it can only get better,

LIsa
 
  • Thread starter
  • #4
I have the po box as her contact address and the shipping address below and it shows it was check to deliver to the shipping address well they think something happened when submitting it. but still they should of been on the ball after I cleaned it up
 
Hi there, I am sorry to hear about the issues you have been experiencing with your recent show order. It sounds like there have been some miscommunications and mistakes made on our end, and I completely understand your frustration. As a Pampered Chef consultant, I want to assure you that we strive to provide the best customer service and timely delivery of orders. I will personally look into this matter for you and do everything I can to get your order shipped out as soon as possible. Please know that we value our customers and appreciate your patience during this time. I apologize for any inconvenience this has caused and I will make sure to follow up with you once I have more information. Thank you for bringing this to our attention.
 

Frequently Asked Questions

What does "Home Office Dropping the Ball" refer to in Pampered Chef?

"Home Office Dropping the Ball" typically refers to instances where the corporate office fails to meet expectations regarding support, communication, or resources for consultants. This can include delays in product availability, issues with order processing, or lack of timely updates on company policies.

How can consultants address issues with the Home Office?

Consultants can address issues by reaching out directly to their designated support contacts within the Home Office. It's important to provide specific details about the problem to facilitate a quicker resolution. Additionally, consultants can share their experiences in team meetings or through official feedback channels to help improve processes.

What should I do if I feel my concerns are not being addressed?

If you feel your concerns are not being adequately addressed, consider escalating the issue by contacting higher-level management within the Home Office or utilizing official feedback forms. Engaging with your upline or other experienced consultants can also provide support and guidance on how to effectively communicate your concerns.

Are there any resources available for consultants experiencing issues?

Yes, Pampered Chef provides various resources for consultants, including training materials, a consultant support hotline, and online forums where you can connect with other consultants. These resources can help you navigate challenges and find solutions to issues you may be facing.

How can I stay informed about changes or updates from the Home Office?

To stay informed about changes or updates from the Home Office, regularly check the official Pampered Chef website, subscribe to newsletters, and participate in team meetings or webinars. Engaging with your upline and fellow consultants can also help you stay updated on important announcements and changes.

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