Credit Card Dilemma: Can I Call HO?

Click For Summary

Discussion Overview

This thread discusses a situation involving a declined credit card transaction and the possibility of contacting headquarters (HO) for assistance in resolving the issue. Participants share their experiences and insights regarding the process of handling declined payments and the functionality of the P3 system.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions a customer provided an old credit card number that was declined, prompting a question about contacting HO for a resolution.
  • Another participant shares their experience of successfully calling HO to address a declined card shortly after it happened.
  • Several users discuss the P3 system's ability to identify invalid card numbers but note its limitations in determining if a card is active or over the limit.
  • One participant describes a past experience where they entered an incorrect expiration date and received immediate feedback from P3.
  • Another participant expresses frustration about being on hold and wanting to verify the situation with a real person.
  • One participant provides a detailed explanation of how credit card numbers are structured and what P3 can identify regarding card legitimacy.
  • Another participant expresses understanding of the dilemma and suggests contacting HO for assistance, framing it as a personal experience rather than official advice.

Areas of Agreement / Disagreement

Views differ regarding the best approach to resolving the declined transaction, with some participants advocating for direct communication with HO while others focus on the capabilities of the P3 system. No clear consensus emerges on a single best practice.

Contextual Notes

The discussion reflects personal experiences with credit card transactions and the use of the P3 system among Pampered Chef consultants, highlighting the challenges faced in ensuring successful order processing.

Who May Find This Useful

Consultants experiencing similar issues with credit card transactions or those interested in understanding the functionality of the P3 system may find this discussion relevant.

ChefMary412
ChefMary412
Messages
630
I have a customer who gave me an old credit card number, so it was declined. I checked with her and she told me to put the number in again, so I tried it and then... she realized that it was the old number.

Can I call HO to change it, since it will be declined again in a day or so? I just want things to be shipped and my sell-a-thon to be okay!
 
Yep, you can call and let them know. They should know by now that it didn't go through a second time.
 
  • Thread starter
  • #3
thanks, I am on hold now. busy night
 
You can know immediately when you put it in again from HO. I called the next day after I put in a declined card but was told by the person there that I could call within a half hour and they would know! I have had that happen when I copied down the wrong expiration date once. The new P3 will let you know immediately if the number is invalid. I had that happen when I copied a 3 for an 8 (or it may have been vice versa) on a Show. When I finally reached the guest, she read me the number and P3 took it immediately!
 
  • Thread starter
  • #5
P# took it, but then she told me it was the wrong number???
Oh well, I just want a real person on the other end to verify that it is all okay. Still on hold... I got hung up on :(
 
P3 can tell if it isn't a legitimate number. I think each set of numbers has a different meaning. What it can't do is tell you whether that card is still active, over limit, etc.
 
raebates said:
P3 can tell if it isn't a legitimate number. I think each set of numbers has a different meaning. What it can't do is tell you whether that card is still active, over limit, etc.
Click to expand...

Yep, that's what P3 can do. The first 6 digits of a Visa or MC number determine what bank owns that card (all 4s are Visas, 5s are MCs; 6011 is Discover and AMEX are 15 digit account numbers, usually starting with a 3 or a 5). At the bank I work at (and probably most others) the next 4 numbers have to do with what kind of card it is (points, cash rewards, etc), and the rest is to make the card an individual number. Not every combination is used, there is some kind of a logarighmic formula that determines which numbers are used and which aren't. If a card has expired, or the customer lost the card and it was replaced with a new number, the pattern would still be correct, but P3 would have no way of knowing that card is no longer in use.
 
Hi there! I completely understand your dilemma and want to help you resolve this issue as quickly and smoothly as possible. In this situation, I would recommend calling HO and explaining the situation to them. They may be able to assist you in updating the credit card information so that the order can go through and your sell-a-thon can continue without any hiccups. It's always best to be proactive and communicate any issues with HO so they can help you find a solution. I hope everything works out and your customer receives their order without any further delays. Best of luck!
 

Frequently Asked Questions

What should I do if a customer wants to pay with a credit card but I don't have the means to process it?

If you find yourself unable to process a credit card payment, you can advise the customer to call the Home Office (HO) for assistance. They can provide guidance on how to proceed with the transaction or offer alternative payment options.

Can I call Home Office for help with a credit card issue during a party?

Yes, you can call Home Office for assistance with credit card issues during a party. They are available to help you resolve payment concerns and ensure that your customers can complete their purchases smoothly.

What information do I need to provide when calling Home Office about a credit card dilemma?

When calling Home Office, be prepared to provide details such as the customer's name, the order amount, and any specific issues you are encountering with the credit card processing. This will help them assist you more efficiently.

Is there a specific time I should avoid calling Home Office regarding credit card issues?

It's best to avoid calling during peak hours, such as during major promotions or events, as wait times may be longer. However, if you have an urgent issue, don't hesitate to call at any time for assistance.

Can I resolve credit card issues without contacting Home Office?

In some cases, you may be able to resolve minor credit card issues on your own, such as checking for errors in the card information entered. However, for more complex issues or if you're unsure, it's always best to contact Home Office for guidance.

You must log in or register to reply here.

Similar Pampered Chef Threads

Understanding Credit Card Authorization: What Happens When a Card is Declined?
  • Jennie4PC
    • Pampered Chef Sales
Replies
5
Views
2K
kreaser
Reaching $3000 Level: Cut-Off Date & Credit Card Decline Issues
  • cookn' katie
    • Pampered Chef Sales
Replies
13
Views
2K
[email protected]
Is the Address on Your Credit Card Different from Your Current Address?
  • chef131doreen
    • Pampered Chef Sales
Replies
11
Views
3K
Rosechef
Entering Multiple Orders on One Personal Credit Card
  • babywings76
    • Pampered Chef Sales
Replies
7
Views
2K
Sheila
Using BF's Credit Card: Can I Do That?
  • chefheidi2003
    • Pampered Chef Sales
Replies
5
Views
2K
Sheila
Update Your Web Order: Easily Transfer Credit Card Information to a New Show
  • pctharper
    • Pampered Chef Sales
Replies
4
Views
1K
Wildfire
Multiple Orders on One Credit Card?
  • ChefTS
    • Pampered Chef Sales
Replies
7
Views
2K
pamperedgirl3
Will my credit card issue affect my February commissions and promotions?
  • cookn' katie
    • Pampered Chef Sales
Replies
13
Views
2K
gina119
Another Scam .... via Consultant Contact
  • byrd1956
    • Pampered Chef Sales
2
Replies
30
Views
14K
mikecooks
Maximizing Host Benefits: Handling Invitations and Credit Card Payments
  • Jenelle
    • Pampered Chef Sales
Replies
5
Views
1K
finley1991
Back
Top