What to Do When MAC Calls Don't Work for Me?

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SUMMARY

This discussion focuses on the challenges faced by individuals making MAC (Make A Call) calls in a sales context, particularly in the realm of customer engagement and recruitment. The original poster expresses frustration with their approach, which includes thanking customers for their orders and confirming delivery details, but lacks success in generating bookings or team recruits. Experienced participants suggest a customer care-focused strategy that avoids direct requests for bookings during initial calls, instead fostering a positive relationship before introducing such topics in follow-up calls.

PREREQUISITES
  • Understanding of MAC (Make A Call) strategies in sales
  • Familiarity with customer relationship management techniques
  • Knowledge of effective communication skills in sales
  • Experience with follow-up call strategies
NEXT STEPS
  • Research effective customer engagement techniques in sales
  • Learn about follow-up call strategies for building relationships
  • Explore customer care call outlines and best practices
  • Investigate how to create a non-intrusive sales approach
USEFUL FOR

This discussion is beneficial for sales consultants, customer service representatives, and anyone involved in direct sales or customer engagement strategies looking to improve their communication and relationship-building skills.

L
LuvStoneware
Messages
50
I am curious, for those of you that do MAC calls, I know they work out well for you, but for me it is different for some reason. What would you do in my case? Whenever I did MAC calls in the past, some people that I would call would get irritated that I was calling them. What do you say when you make your MAC calls? Maybe I am saying something to upset them. This is what my call intaled:

1) Thanks for placing order
2) Any questions on product ordered
3) Keep receipt in a safe place
4) 2-3 weeks for delivery
5) Interested in having a party of their own?
6) Thank them again

I know for those of you that do MAC calls are very successful at it with getting bookings and recruits, but for me it has not worked. I have sent out numerous postcards for after they received their products and have not once recieved a call for building my team or to want parties. What would you advice if phone calls and postcards have not worked for me?
 
Keep it customer care focusedDon't ask them to book a show.

Here's what I do:
1. It was nice meeting you, thank you for your order, I hope you had fun and learned something.
2. Confirm what she ordered, it will arrive to host in 2 weeks
3. Any questions about what you purchased or anything you already own?
4. Thank you again and you can call me anytime for questions or new recipes.

And they hang up and think "Wow, she didn't bug me to host, didn't bug me to buy more, what a nice consultant!"

Then later when you call them for an Out of the Box or Customer Care call, you can ask them about booking and recruiting.
 
  • Thread starter
  • #3
And what is your outline for the out of the box / customer care calls?
 

Frequently Asked Questions

What are MAC Calls in Pampered Chef?

MAC Calls, or Monthly Accountability Calls, are regular meetings where Pampered Chef consultants gather to share experiences, strategies, and support each other in their direct sales journey. These calls often include training, motivation, and updates from the company.

Why might MAC Calls not work for me?

There can be several reasons MAC Calls may not be effective for you. It could be due to scheduling conflicts, feeling overwhelmed by the information shared, or not connecting with the topics discussed. Additionally, if you are not actively participating or engaging, you may not find them beneficial.

What can I do if I feel disconnected during MAC Calls?

If you feel disconnected, try reaching out to your upline or fellow consultants for support. You can also prepare questions or topics you'd like to discuss beforehand to make the calls more engaging. Actively participating and sharing your own experiences can also help you feel more connected.

How can I make MAC Calls more effective for my business?

To make MAC Calls more effective, set specific goals for what you want to achieve from each call. Take notes during the call and implement at least one new strategy or idea in your business. Additionally, consider following up with other participants to discuss insights and share accountability.

Are there alternatives to MAC Calls if they don't suit my style?

Yes, if MAC Calls aren't working for you, consider alternative options such as one-on-one coaching with your upline, joining smaller mastermind groups, or participating in online forums and social media groups dedicated to Pampered Chef. These alternatives can provide more personalized support and connection.

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