Oops! Apology for Flyer Trouble - Learn from My Mistake

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SUMMARY

This discussion revolves around the complications arising from using shared flyers in a direct sales context, specifically regarding an incident where a customer mistakenly placed an order on the wrong consultant's website due to embedded links in a flyer. The participants emphasize the importance of removing original contact information and hyperlinks before sharing promotional materials. They also discuss the ethical dilemma of commission sharing when orders are misdirected, highlighting the need for clear communication with customers regarding returns and reorders.

PREREQUISITES
  • Understanding of direct sales and commission structures
  • Familiarity with creating and sharing promotional flyers
  • Knowledge of hyperlink management in digital documents
  • Experience with customer service protocols in sales
NEXT STEPS
  • Research best practices for creating promotional flyers in direct sales
  • Learn about hyperlink management in PDF documents
  • Explore customer service strategies for handling order misplacements
  • Investigate commission-sharing policies in direct sales organizations
USEFUL FOR

Direct sales consultants, marketing professionals, and anyone involved in creating promotional materials for sales purposes will benefit from this discussion.

C
ChefKrisB
Gold Member
Messages
376
Hey everyone,
I wanted to apologize to anyone that may have used my going, going, gone flyer that I had posted. I just had a person email me...she was placing an order with her consultant, clicked on the pics in the flyer and ended up placing a large order on MY website instead!! :eek:We contacted the office, but it's been processed...so now we either leave it alone or the customer has to send the merchandise back, then reorder! I'm sooo sorry about this. I used pictures off my website to make the flyer...it was easier. I'll never do that again! :(
 
How odd -- I always thought they said direct links to products were broken.
 
Congrats for you but I'm sorry for the other consultant. You didn't do anything wrong. Whenever anyone uses another consultant's flyers they need to DELETE your contact information and THEN add their own in. I've had that happen before because the link somehow is still active when they type theirs in w/o deleting the other first!
 
I always remove the hyperlink period, and then put instructions on how to order from my website.I had an order the other day because I did it that way....also tasty tidbits has the going going gone flier in pdf and there are no links to click on if you use that flier...
 
Last edited:
Wow!! How odd. Thanks for letting us know!!
 
  • Thread starter
  • #6
I will be very careful from now on when I make any flyer that I plan to share! I just wanted to give everyone a heads up!
 
Kris...don't feel bad! I would have NEVER thought about a link being imbedded in the picture!
 
  • Thread starter
  • #8
Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???
 
ChefKrisB said:
Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???
Click to expand...

I would say do what your heart tells you to do. You still get the points and sales towards rewards...you can mail or PayPal her the commission...
 
KellyTheChef said:
Kris...don't feel bad! I would have NEVER thought about a link being imbedded in the picture!
Click to expand...

ESPECIALLY since we were told that when you use the pictures, it breaks the link, and sends them to the main website.:confused::confused:
 
  • Thread starter
  • #11
Yeah, I nean it's not her fault...the worst part is the customer noticed that my name was on the website and placed the order anyway. Thanks for the advice...
 
ChefKrisB said:
Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???
Click to expand...

If the customer is the other consultant's, I'd let her know she should instruct the customer to have her return the products (very easy, she won't even have to open the box when FedEx drops it off and you can do an adjustment) and let her know she can re-order the products for her.

If you don't want to give her the commission, that's the only other thought I had. :confused:
 
  • Thread starter
  • #13
pamperedbecky said:
If the customer is the other consultant's, I'd let her know she should instruct the customer to have her return the products (very easy, she won't even have to open the box when FedEx drops it off and you can do an adjustment) and let her know she can re-order the products for her.
Click to expand...

That's what the HO said...and we suggested it to the customer, but she doesn't want to do it. Oh well!
 
ChefKrisB said:
Yeah, I nean it's not her fault...the worst part is the customer noticed that my name was on the website and placed the order anyway. Thanks for the advice...
Click to expand...

That doesn't surprise me...I had a VERY GOOD FRIEND basically do the same thing! She went to someone else's website (by accident) and then placed an order. Then she called me a day later to see if I could do anything about it. Now she knows, and has my site bookmarked, but I lost those sales....
 

Frequently Asked Questions

What does "Oops! Apology for Flyer Trouble" mean?

"Oops! Apology for Flyer Trouble" refers to a situation where there was an error or issue with a promotional flyer related to Pampered Chef products. It serves as a reminder to learn from mistakes and improve future communications.

How can I learn from the mistakes mentioned in the flyer?

You can learn from the mistakes by reviewing the feedback provided, understanding what went wrong, and implementing better practices in your future marketing materials. This may include double-checking information, ensuring clarity, and seeking feedback before distribution.

What should I do if I received an incorrect flyer?

If you received an incorrect flyer, you should reach out to the sender for clarification and corrections. They may provide updated information or a revised flyer to ensure you have the correct details about the products or promotions.

How can I prevent flyer issues in my own Pampered Chef business?

To prevent flyer issues, always proofread your materials, verify all product information, and consider having a colleague review your flyers before distribution. Additionally, using templates and established guidelines can help maintain consistency and accuracy.

Is it common to have mistakes in promotional materials?

Yes, it is common to encounter mistakes in promotional materials, especially in direct sales. The key is to acknowledge the errors, learn from them, and strive for improvement in future communications to maintain professionalism and trust with customers.

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