Sheet Pans: Replacement Wait Update

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Discussion Overview

This thread discusses the status of replacement sheet pans for Pampered Chef consultants and their customers, with participants sharing their experiences regarding shipping updates and notifications.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions not receiving any updates about replacement sheet pans for their customers.
  • Another participant notes that backorders are being shipped first, with replacements expected to follow.
  • One participant shares that their director received a replacement sheet pan, expressing hope that others will receive theirs soon.
  • Another participant indicates that their check on the consultant portal shows replacements are scheduled to ship the week of June 9.
  • One participant mentions keeping an old sheet pan for display purposes after receiving a replacement.
  • Several participants express that they have not received notifications regarding their replacements.
  • One participant shares information from a newswire about the shipping of backordered products and sample orders for sheet pans.
  • Another participant interprets the newswire to mean that only sheet pans ordered during the backorder period are being shipped.
  • One participant reports that a hostess received her sheet pan and assumes it was part of a backorder shipment.
  • Another participant mentions that one of their hosts received only the medium sheet pans and is awaiting the large ones.
  • One participant shares that they received a shipment from a March show that included large sheet pans.

Areas of Agreement / Disagreement

Views differ regarding the timing and notifications of replacement sheet pans, with no clear consensus on when replacements will be received.

Contextual Notes

Participants are primarily discussing their personal experiences with the replacement process and shipping updates related to sheet pans.

Who May Find This Useful

Consultants tracking the status of replacement sheet pans and those interested in sharing experiences related to product shipments may find this discussion relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
I thought they were sending out replacement sheet pans last week? I have not received an email or anything about my whopping 2 customers who purchased the sheet pans. Should I call HO?
 
wadesgirl said:
I thought they were sending out replacement sheet pans last week? I have not received an email or anything about my whopping 2 customers who purchased the sheet pans. Should I call HO?
Click to expand...

Backorders were shipping, replacements should be coming after that.

I don't have anything yet on replacements shipping.

I'd give it a few days still...
 
My DD received hers last week from a party she hosted in March.
Hopefully you will get it soon...
 
  • Thread starter
  • #4
I thought they were sending replacements first? Guess I'll have to double check on CC.

I double check on CC and it says that Replacement Orders will ship the week of June 9 and back orders by the end of June.

I'll check with HO.
 
Hers was a replacement. I kept the old one for myself to use as a display for shows!
 
Hmm...I'll be checking into mine then too - I didn't get any notification either then.
 
They had the following in the newswire yesterday:

Metal Sheet Pan Update
This week hosts will begin receiving shipments of guests' backordered product. And we began shipping sample orders for the Medium Sheet Pan (item #1721) and Large Sheet Pan (item #1722).

In March we sent a letter to notify hosts about the metal sheet pan discoloration issue. That mailing included a list of guests at their Show who had ordered metal sheet pans. If your hosts did not save the list of guests at their Show whose sheet pans were backordered, you can assist them.

To access a list of hosts and guests who purchased the metal sheet pans, please follow these instructions:

PamperedPartner® Plus Users: To print the Order History Report, select 'Reports' from the menu bar, then select 'Order History.' On the right-hand side of the Order History report screen, select 'Item,' enter the metal sheet pan item numbers (1721, 1722) in the 'or specific items (separated by commas)' field, then sel ect 'Finish' to print the report.

PamperedPartner® Users: To print the Items Sold History Report select 'Print' from the menu bar and then select 'Generate PamperedPartner® Reports' and next double-click on 'Total Items Sold History' from the report list. At the Total Items Sold History Report screen, enter the metal sheet pan item numbers (1721, 1722), then select 'OK' to print the report.

If you have questions about this report, please contact the Solution Center at 1-888-687-2433 and select Option 1. These items will be available for sale by July 1.
Click to expand...
 
I saw that and took it to mean only ones ordered during the B/O period.
 
One of my hostess has recieved her sheet pan sometime last week. I also got email notification that one of my shows had been shipped and I am assuming it was the sheet pan that was on back order, since the show has been shipped for awhile now.
 
One of my host only rec'd the med sheet pans none of her large & I called & they told me that they didn't know anything on it to wait & see.
 
I had an order shipped to me from a March show because the host lived in an area that she wasn't sure if her boxes would be safe! Anyway, she had 2 Lg. Sheet pans on there and I just received them!
I'll have to call my friend who was another host of mine, and her show had 3 of the sheet pans, to see if they came to her yet!
 

Frequently Asked Questions

What is the current status of the replacement wait for sheet pans?

The current status of the replacement wait for sheet pans is that they are expected to be available within the next few weeks. Customers are encouraged to check their account for updates and estimated shipping dates.

How can I track my replacement sheet pan order?

You can track your replacement sheet pan order by logging into your Pampered Chef account and navigating to the 'Order History' section. There, you will find tracking information for your replacement order.

What should I do if my replacement sheet pan has not arrived yet?

If your replacement sheet pan has not arrived yet, please check your order status in your Pampered Chef account. If there are any issues or delays, you can contact customer service for assistance and further information.

Are there any alternatives available while I wait for my replacement sheet pan?

Yes, while you wait for your replacement sheet pan, you can consider using other baking sheets or pans that you may have at home. Additionally, Pampered Chef offers a variety of other cookware options that may suit your needs in the meantime.

Will I be notified when my replacement sheet pan ships?

Yes, you will receive an email notification once your replacement sheet pan has shipped. This email will include tracking information so you can monitor its delivery status.

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